Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Spouse
Address
Relationship Status
Personal Information
Websites
Languages
Affiliations
References
Timeline
Generic
Nagarjun K

Nagarjun K

Bangalore

Summary

Dynamic leader with over 10 years of diverse experience, currently serving as Deputy General Manager at Nova IVF Fertility, specializing in elevating brand visibility and forging corporate partnerships. Recognised the work by Economic Times in 2024 and 2025

Overview

13
13
years of professional experience
1
1
Certification

Work History

Deputy General Manager

Nova IVF Fertility (A Unit of Rhea Healthcare Pvt Ltd)
BANGALORE
09.2022 - Current
  • Executed establishment of corporate and insurance business verticals for B2B and B2C segments.
  • Drove brand awareness initiatives that attracted prospective patients for fertility screenings.
  • Facilitated empanelment with Rohini, GIPSA, and multiple private insurers across 35 centers.
  • Secured corporate partnerships to enhance service offerings and patient access.
  • Designed insurance products tailored for patients undergoing fertility treatments.
  • Oversaw project to launch 45 new centers, including 25 labs and 20 spoke locations in India.
  • Created Model Center as a benchmark for revenue generation using Cashless Insurance and Zero Cost EMI schemes.
  • Developed end-to-end ZOHO customer experience, improving patient follow-up and measuring outcomes.
  • Prepared reports on various aspects of organizational operations for senior management review.
  • Supervised team members, established performance goals, provided feedback, and conducted performance reviews.

Senior Manager Customer Success

MediBuddy
04.2019 - 09.2022
  • Nurtured relationships with insurance brokers, insurers, and corporate clients.
  • Led creation and implementation of employee health and wellness benefit policies for large corporations.
  • Organized health camps to promote awareness of cashless utilization for inpatient and outpatient admissions.
  • Managed end-to-end planning and communication strategy for wellness benefit policy launches.
  • Oversaw account renewals and revenue generation initiatives.
  • Upsold new wellness products and services to existing clients.
  • Ensured timely collection of payments and invoicing within 45 days.
  • Acted as a wellness consultant, assisting corporates in achieving goals established by CHROs.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.

Key Account Manager

MediAssist TPA
10.2017 - 04.2019
  • Nurtured relationships with insurance brokers, insurers, and corporate clients.
  • Actively participated in creation and implementation of employee health GMC and wellness benefit policies for large corporates.
  • Organized health camps to promote awareness of cashless utilization for IPD and OPD admissions.
  • Executed planning and communication strategy for launches of wellness benefit policies.
  • Managed account renewals to drive revenue growth.
  • Resolved conflicts between customers and departments by identifying root causes and proposing effective solutions.
  • Developed key account plans to align with customer needs and enhance company profitability.

Account Manager

Citrus Payments Solutions Private Limited
05.2016 - 02.2017
  • Facilitated new client signups on applications with 48-hour account activation.
  • Followed up until bank verification completed and funds settled in client accounts.
  • Resolved client queries and escalations, ensuring high satisfaction levels.
  • Managed key accounts for Citrus and PayU, focusing on upselling products.
  • Conducted comprehensive product demos and training for key accounts.
  • Generated leads through cold calling and conducted market research for potential customers.
  • Collaborated with internal teams to ensure timely product delivery and service execution.
  • Maintained accurate CRM records and developed detailed performance reports for management.
  • Acted as main point of contact in matters relating to client concerns and needs.

Operations Officer

Zepo Technologies Pvt Ltd
02.2015 - 05.2016
  • Conducted market research to identify potential companies for strategic alliances.
  • Initiated, planned, designed, and executed alliances per signed MoU.
  • Managed product listings on various marketplaces to enhance client visibility.
  • Oversaw vendor management processes to maintain strong supplier relationships.
  • Generated leads from marketplaces for Zepo product to boost sales.
  • Developed strategies for effective marketplace listing and promotion of client products.
  • Managed day-to-day activities related to IT infrastructure operations.
  • Maintained relationships with key stakeholders including customers, suppliers, partners.
  • Resolved conflicts between different departments within the organization in an efficient manner.
  • Coordinated with other departments such as sales and marketing in order to deliver better services.
  • Supervised a team of subordinate personnel involved in various aspects of operations.
  • Designed and implemented Installation Base Defensive Plans.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Client Services Executive

Buildabazaar.com, Infibeam.com
BANGALORE
11.2012 - 09.2014
  • Managed end-to-end client servicing and account management for an e-commerce SAAS company.
  • Coordinated with tech team to define web design requirements and complete project testing.
  • Resolved payment gateway issues in collaboration with payment partners for seamless transactions.
  • Oversaw project handover to clients, ensuring alignment with expectations.

Education

Certified Professional in Management (Digital Marketing & Strategy) - 1 Year Program - Digital Marketing

Indian Institute of Management
Indore
01-2023

Executive Education Programme - Competitive Marketing Strategy & Pricing

Indian Institute of Management
Bangalore
01-2013

Post Graduate Diploma In Management ( AIMA, Central Govt of India)- 2 Years Full Time - Marketing

Ramaiah Institute of Management Studies
Bangalore
01-2012

Post Graduate Certification in Operations - 2 years Full Time - Operations

Ramaiah Institute of Management Studies
Bangalore
01-2012

Bachelor of Engineering - Computer Science

SRSIT
Bangalore
01-2010

PUC -

SRPS( L. V. D)
Raichur, Karnataka

Skills

  • Interpersonal communication
  • Relationship management
  • Team collaboration
  • Reverse engineering
  • Strategic planning
  • Partnership development
  • Product management
  • Client servicing
  • Catalog management
  • E-commerce operations
  • Payment gateway management
  • Online store inventory management
  • Recruitment management
  • Training and development
  • Operations oversight
  • Account management
  • Lead generation through partnerships
  • Corporate partnerships
  • Project management
  • Customer relationship management
  • Insurance product design
  • Data analysis
  • Brand awareness
  • Team building
  • Performance management
  • Conflict resolution
  • Patient engagement
  • Revenue generation
  • Communication strategy
  • Corporate communications
  • Sales management
  • Operations management
  • Cross-functional team coordination
  • Efficient multi-tasker
  • Client account management
  • Financial administration
  • Vendor relationships
  • Budget allocation
  • Leadership and team building
  • Customer retention
  • Succession planning
  • Vendor negotiations
  • Budget forecasts
  • Time management
  • Leadership

Certification

  • Participation Certificate in competitive marketing Strategy (Executive Education Program), Indian Institute of Management, Bangalore
  • Participation certificate of International Business Workshop, AIMA, New Delhi
  • Participation certificate in BAMBOOZLE National level ADD Festival, IMSR, Hubli
  • Online Certificate of Taking Up Research Proposal, AICTE, Ministry of Human Resource, Government of INDIA
  • Certificate on completion of project work, BEL Bangalore

Accomplishments

  • 14 Partnerships Signed and Executed with Top Companies at Nova IVF
  • Building Donor Insurance Product and extending the same to Self Cycle Couple for Risk coverage, 1st in the country to explore covering IUI/IVF treatment risk for the couple
  • Created a strong business eco-system for Nova IVF which help to scale corporate program
  • Received 'Impact Maker Award' for FY 21-22 & 'Achiever Award in Q3 (FY 21-22)'
  • Achieved target set by the management YoY and clocked the highest incentives since 2019 to till date, with overall value INR 8L
  • Handled 50+ Clients with a team size of 6 working under my leadership with generating highest no of health check in pandemic and post pandemic years
  • Involved in Phasorz Technologies+ MediBuddy Merger have involved in movement of contracts from MAHS to Phasorz without effecting the services & pricing
  • Managed Operations and Achieved 98% Customer Satisfaction
  • Involved in decision making process for 6 Months business operation and executed
  • Coordinated with Business Team's for Revenue Generation
  • Coordinated with Technical Teams of Companies for API Integrations SSO
  • 10 Years of Experience in Handling Corporate Clients - Account Management
  • 500 +Hrs of Successful Product Training done with Key Accounts

Spouse

Preethi Yelkal

Address

#002, DS MAX Spring Nest, 5th A cross rajanna layout, Bangalore, Karnataka, 560043, #002, DS MAX Spring Nest, 5th A cross rajanna layout, Bangalore, Karnataka, 560043

Relationship Status

Married

Personal Information

  • Father's Name: K Shanth Kishore Kumar
  • Mother's Name: Lalitha K
  • Number of Children: Ayaansh Nag K
  • Date of Birth: 05/20/89
  • Gender: Male

Languages

English
First Language
Telugu
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Affiliations

  • Focused on balancing the inflation and planned my retirement life
  • Investing in companies and stocks
  • Covered family with health and life insurance
  • In The Journey of Achieving Financial Independence

References

References available upon request.

Timeline

Deputy General Manager

Nova IVF Fertility (A Unit of Rhea Healthcare Pvt Ltd)
09.2022 - Current

Senior Manager Customer Success

MediBuddy
04.2019 - 09.2022

Key Account Manager

MediAssist TPA
10.2017 - 04.2019

Account Manager

Citrus Payments Solutions Private Limited
05.2016 - 02.2017

Operations Officer

Zepo Technologies Pvt Ltd
02.2015 - 05.2016

Client Services Executive

Buildabazaar.com, Infibeam.com
11.2012 - 09.2014

Certified Professional in Management (Digital Marketing & Strategy) - 1 Year Program - Digital Marketing

Indian Institute of Management

Executive Education Programme - Competitive Marketing Strategy & Pricing

Indian Institute of Management

Post Graduate Diploma In Management ( AIMA, Central Govt of India)- 2 Years Full Time - Marketing

Ramaiah Institute of Management Studies

Post Graduate Certification in Operations - 2 years Full Time - Operations

Ramaiah Institute of Management Studies

Bachelor of Engineering - Computer Science

SRSIT

PUC -

SRPS( L. V. D)

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