Nagarjun SP
Client Analyst
Bengaluru
Summary
Establishes clear standards and enforces protocols for consistent, high-quality results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Persuasive Client Analyst with expertise in assessing client needs, advising on coverage options and monitoring business insurance requirements. Energetic and communicative professional with 1.10 years of experience. Dedicated to developing meaningful client relationships and offering best solutions for coverage. Demonstrated to solve problems independently and perform at an optimal level.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Client Analyst
ResourcePro Operational Solutions
Bengaluru
09.2021 - Current
- Presented optimization recommendations and insights to both client and internal audiences.
- Identified insights to drive strategic decision-making and delivered insights to organization management using variety of reporting tools.
- Delivered actionable insights and analyses on team performance.
- Analyzed performance data to investigate hypotheses across large, multi-dimensional datasets.
- Conducting training for the new joiners in team.
- Organising weekly and monthly conference calls like governance call and providing monthly insights with the client.
- Supervision of workflows and work queues.
- Monitored individual performance and implemented monthly production goals.
- Maintain daily, weekly and monthly production reports.
- Communicate daily goals and instructions to the team and individuals.
- Processing title insurance policy transaction orders for the clients of Insurance Company like EPIC.
- Ensuring that teams production is within Turn Around Time and Quality as per statement of work.
- Providing updates to the team as and when received from the client and discuss issues at meetings.
- Conducting daily team meetings for analysing the production in terms of FTE requirement.
- Accountable for Work allocation, back-log management and decision making.
- Responsible for first point of escalation for the team.
Education
Masters Of Business Administration - Finance
09.2019 - 09.2021
Bachelor Of Business Administration - Finance
07.2016 - 09.2019
Skills
Finance
Accomplishments
- Supervised team of 5 staff members.
- On boarded new insurance endorsement project from the client and trained 5 staff members on the new project.
- Received SPARK award for quarter 3 and quarter 4 of 2022 in Resource Pro.
- Certified in email writing and Business Communication.
- Client recognition for maintaining the team without any escalations.
- Organised employee orientation program for the new joiners in the organization.
Timeline
Client Analyst - ResourcePro Operational Solutions
09.2021 - Current
Sindhi Institute of Management - Masters Of Business Administration, Finance
09.2019 - 09.2021
Sheshadripuram Institute of Commerce And Management - Bachelor Of Business Administration, Finance
07.2016 - 09.2019
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