NAGARJUNA MUPPALA

· Developed and maintained reusable Lightning web components, Apex classes, Unit Test Classes, Triggers, Controllers, Data Loader, and Workflows, resulting in a 30% increase in application functionality.

· Proactively researched and applied SFDC best practices and guidelines, leading to a 25% improvement in system productivity, scalability, and monitoring.

· Demonstrated experience in deploying Omniscript from one environment to another, ensuring smooth transitions and maintaining data integrity during the migration process.

· Extensive hands-on experience in integration, particularly adept in handling JSON and understanding the intricacies of integration within the Vlocity framework.

· Experienced with Vlocity platform capabilities, including Data Raptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, various cards UI framework and building Vlocity custom Templates.

· Used knowledge of Vlocity Omniscripts, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, lightning web components, etc. Meeting with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment.

· Created FlexCards and build an OmniStudio Interaction Console to improve customer experience.
Created OmniScripts to ensure productive, consistent user engagement.

· Stayed updated on new Salesforce features and functionality through continuous education, enabling the identification of process improvements that led to a 20% increase in operational efficiency.

· Provided day-to-day end-user support for the CRM application, ensuring seamless operations at all organizational levels.

· Created effective dashboards, reports, and modified fields, page designs, record types, searches, and list views in Salesforce.com, enhancing data visualization and reporting accuracy.

· Maintained authentication methods, including user accounts, mobile user accounts, sharing rules, user roles, user profiles, content folder rights, groups, list view rights, and custom pages, ensuring data security and accessibility.

· Leveraged Visualforce to enhance customer portal and custom sites functionality, developing custom pages and associated functionality, improving the user experience.

· Supported Salesforce administration by managing user setup, profiles, roles, security, object customization, workflow rules, page layout creation, and account management, resulting in a well-structured and efficient Salesforce environment.

· Employed Data Loader to seamlessly map fields between the existing reporting system and Salesforce, resulting in improved data integration and streamlined reporting processes.

· Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightening flows, custom metadata types, Approval Process, Dynamic forms, Dynamic Actions, custom settings, Email templates, managed packages

· Managed Salesforce security, ensuring ongoing maintenance and structured roles/profiles/permission sets/sharing settings, resulting in data security and compliance.

· Led QA testing process, creating test cases that achieved a 99% test pass rate, ensuring new features seamlessly worked in lower environments before production launch.

· Profound knowledge of Omniscript UI modification and expertise in building Vlocity custom Templates to align with specific business requirements.

· Created cases, contacts, leads by integrating Sprout with Salesforce as a part of social media integration Where connected Instagram, Facebook, Twitter.

· Enhanced portal functionality by migrating to the Community Cloud, adding features like chatter, employee portal, customer portal, and customer support community, improving collaboration and customer engagement.

· Automated quote creation using Apttus CPQ functionalities, reducing manual effort by 70% and accelerating the sales process.

· Created a comprehensive data dictionary and field level mapping for Salesforce and Siebel CRM systems, enabling seamless integration and migration.

· Implemented data quality measures, including pick lists, dependent pick lists, lookups, master-detail relationships, and Record Types, resulting in a 15% improvement in data accuracy.

· Designed and deployed marketing campaigns, assignment rules, web-to-lead, and auto-response rules, resulting in a 25% increase in lead conversion rates.

· Developed workflow rules, email alerts, assignment rules, escalation rules, and field updates, improving task automation and reducing manual effort.

· Created Test Classes for the Triggers and maximized the Test Coverage. Experience in preparing Documentation on Custom Apps and Objects. Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.

· Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production environments. Deployed the code from Sandbox to Production using Eclipse and Change Sets.

· Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com Explorer.

· Implemented Sales Cloud and incorporated the enhanced features as required to the business process.

· Involved in Working with Standard SALESFORCE features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, validation rules, Profiles, Roles, Reports and Dashboards etc.

· Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary

· Created Users, Roles, Public Groups, Sharing Rules and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

· Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

· Developed Workflow Rules, Validation Rules, Activities, Emails, and alerts to track customer related tasks.

· Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

· Created related tasks, time-triggered tasks, email alerts and field updates to implement business logic.