Nagarjuna Pola
RCU Manager
Bangalore
Summary
A result oriented professional with total 9+ years of experience in Fraud and Risk management, Underwriting Operations encompassing Educational loans, Personal loan, Auto loans and Consumer loan exposure with achieved Quality and Service level targets.
Overview
10
10
years of professional experience
5
5
Languages
Work History
RCU Manager
Bluebear Technology Private Limited
02.2023 - Current
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Cross-trained existing employees to maximize team agility and performance.
Manager Risk Containment Unit
Data Signs Technologies Private Limited
07.2021 - 01.2023
- Supervision and Monitor Screening/Sampling activity and their effectiveness & TAT as per predefined parameters across products for respective locations
- Understanding the current policy, procedures and operational framework and identify gaps/need for implementation of new processes and policies
- Mentoring the team and preparing then for next level
- Train samplers on recent fraud trend & triggers across products
- Ensuring that all fraud risk systems are followed and adhered to
- Close observation of field practices in business/collection/repossession/sale in order to enable detection of irregular transactions, if any
- Keeping track of frauds in the market and ensuring appropriate controls are set to avoid such frauds in our portfolio
- Managing vendors and dealers' empanelment to weed out bad elements
- RCU vendor assessment, onboarding, periodic evaluations and management
- Conduction various Agency audits including Collection Agency, FL Agency, RCU Agency
- Timely communication of key information and trends by way of daily/weekly and monthly MIS and RCU dashboard
- Adhere and comply to the documented processes and standards as defined by the audit committee for internal audits, concurrent audits, IT controls, Risk Control Unit
- Review Hunter matches objectively based upon market intelligence and close the trigger in timely manner
- Collate alerts generated by transaction monitoring system or market network, gather documents/information to close the alert on timely basis
- Conduct investigations in cases assigned and submit investigation reports in timely manner.
Deputy Manager Risk Containment Unit
Kotak Mahindra Bank Limited (KMBL)
08.2018 - 09.2019
- Verification of applications submitted for Consumer Bank-Assets for identifying and mitigating frauds prior to disbursement
- Co-Ordination and monitoring of verification agency for sampling activities done by the agency
- Co-ordination with Credit managers of various products for running daily operations smoothly
- Audit of collection agency
- MIS preparation and co-ordination with Head office
- Agency Audit is conducted to check process adherence
- Collection Receipt/Settlement cases calling on random sampling basis to customers in order to confirm the genuineness of the receipts provided in records
- Control application Frauds by ensuring sampling efficiency at defined sampling percentages
- Ensure optimum fraud hit rates with a sharp focus on document and profile related frauds
- Frauds prevented by sampling/screening process
- Recovery cross checks and agency controls
- Quality of investigation and root cause analysis
- Maintenance of TAT.
Analyst - Antifraud & Risk Management
Home Credit India
01.2017 - 06.2018
- Fraud investigation analysis to control fraud activities
- KYC authentication via online and manual check
- Mystery shopping activities to check Sales operations in market
- Investigation on delinquent customer and find out root causes
- Responsible for Quality standards with no tolerance to compliance.
Executive - Underwriting
Home Credit India
04.2015 - 01.2017
- Online acceptance of loan application and process credit history, document verification and tele verification within 10 min
- Maintain quality with less than 1% errors
- Maintain monthly productivity based upon flow of loan applications.
Tele caller - Collections
HDB Financial services
11.2013 - 11.2014
- Making Outbound calls to customers, Normalize their overdue amount
- Explaining them about CIBIL report and pros & cons if in case they don't pay the amount within time
- Maintaining the portfolio and ensure that the customers will be in desired level of CIBIL report.
Education
B.Sc (M.E.Cs) -
Chaitanya Degree College
Intermediate (M P C) - undefined
Narendra Junior college
S.S.C - undefined
Indur Model School
Skills
Policy Implementation
Committed to quality and efficiency
Enthusiastic and well organized
Result oriented team management skills
Strength in analyzing and improving process
Analytical Skills
Adaptability and Flexibility
Training and Development
Windows 7
MS-Office Excel and Power point
Areas Of Exposure
- Risk Containment Unit: Risk mitigation and investigation (Document and organised fraud) for Retail Liabilities related products like two-wheeler loans, Auto loans, used car loans, Consumer durable loans and conducting audits for consumer banking product gold loan.
- Fraud and Risk management: Fraud investigation (Document and organised fraud), Critical tickets investigation, Delinquent portfolio analysis, Fraud signal review/creation.
- Consumer Loan Underwriting: Final approval decision for the loan of Mobile phone, Laptop/Computes, Home appliances and two-wheeler. The approval is based upon the underwriting strategy prepared by Risk and credit history within company of existing clients.
- Personal Loan Underwriting: Final approval decision for the personal loan. The approval is based upon the Underwriting strategy prepared by Risk and credit history within company of existing clients.
- Collections: Tele calling to the customers to remind regarding their due amount. Maintaining the portfolio of Credit card users who are due for their respective EMI/minimum amount due.
Certifications Training
- Forensic investigation & Document verification, ID theft, Signature examination
- Credit Score Impact, improvement and role in underwriting
- DRA- Certified Debt Recovery Agent by RBI
Personal Information
- Date of Birth: 14/07/1991
- Nationality: Indian
- Marital Status: Married
Accomplishments
Got Best performer Award for detecting Syndicate Fraud in consumer durable loans
Got Best performer Award for detecting organized Fraud in Personal Loans
Got Go-Getter award for Identifying multiple documents manipulation in a similar Pattern.
Trained Credit team to identify anomalies during Pre-Approval process.
Trained Disbursement team to identify anomalies during post-approval process.
Timeline
RCU Manager
Bluebear Technology Private Limited
02.2023 - Current
Manager Risk Containment Unit
Data Signs Technologies Private Limited
07.2021 - 01.2023
Deputy Manager Risk Containment Unit
Kotak Mahindra Bank Limited (KMBL)
08.2018 - 09.2019
Analyst - Antifraud & Risk Management
Home Credit India
01.2017 - 06.2018
Executive - Underwriting
Home Credit India
04.2015 - 01.2017
Tele caller - Collections
HDB Financial services
11.2013 - 11.2014
B.Sc (M.E.Cs) -
Chaitanya Degree College
Intermediate (M P C) - undefined
Narendra Junior college
S.S.C - undefined
Indur Model School