Nagarjuna Thokala

• Designed and delivered an OEM automation framework using TFA, Java, and Shell.
• Built 3+ automation verbs, automating diagnostics across OMS, WLS, OHS, DB, and OS.
• Achieved 37% faster SR resolution; improved CSAT from 0.3 to 0.7.
• Supported 2,600+ SRs per month; automation used by over 96 global engineers.
• Delivered 75+ OEM implementations, 50+ PUMA upgrades, with 95% success.
• Global SME for SSL/Auth; authored globally referenced KM documents.
• Spearheaded the design and implementation of scalable cloud solutions, enhancing system performance and reliability for users.
• Led cross-functional teams in the adoption of Agile methodologies, significantly improving project delivery times and team collaboration.
• Developed and optimized microservices architecture, resulting in improved system modularity and reduced deployment times across applications.
• Mentored junior engineers and facilitated knowledge-sharing sessions, fostering a culture of continuous improvement and technical excellence.

Work experience

OnMobile Global Ltd.

Aug 2007 – Nov 2019.

Responsible for the testing and support of the product throughout a project's life cycle. Also involved in creating structured processes to manage defects right through to resolution.

• Handled L3 support team.

Contributing as a team lead, as well as an individual contributor, as well.

Involved in the planning of product architecture and development.

• Responsible for functionality and integration.

Following up on any outstanding open risks or support issues reported from the site, and driving them to closure with a resolution.

Providing proper resolution and RCA to the client for any reported issue.

Documenting the support issues in detail, debugging guide, and FAQ.

• Reporting to senior managers on progress and issues.

Help the development team by providing various inputs in the design phase.

Defining deployment architecture and solutions for products.

team performance evaluation and appraisal.

As a support activity, I have experience in the alarm tracking system.

Experience in the entire release life cycle, from requirement gathering, analysis, designing, developing, testing, documentation, implementation, and technical support.

Experience across multiple types of testing, i.e., functional, integration, performance.

Able to do automation using open source and freeware.

Knowledge of programming, scripting, execution, and planning.

Making sure that all testing plans comply with company guidelines, standards, and regulations.

Providing technical support and ensuring that the site issue is fixed with proper RCA.

Providing a hot fix as a workaround for a site issue in case of criticality, and later raising it to the developer to get that fix in the release.

Managerial abilities.

Managing the support team.

• Handling team member’s performance.

• Able to keep resources utilized with tasks.

• Conducting internal trainings within team members

• Strong influencing and Communication skills.

• Having a flexible attitude and positive approach.

• Experience of client facing roles.

• Constantly maintaining high levels of accuracy.

• Ability to quickly learn applications with minimal documentation

• An understanding & appreciation of the full development life cycle & how testing relates to it.

• Can translate business processes into clear and comprehensive test scenarios.

• Training new team members.

ACHIEVEMENTS

• Received Eight times “Pat on Back” award for exemplar performance of the month.

Project Details: Highlights: Latest Ones.

Project #1: Automation for Voltron Verify OnMobile RBT Apps Platform

Team size: 3

Platform: Linux

Technologies: Shell Scripting, Java Database: MaxDB & MySQL

Role: Development & Testing Duration : 6 months

Responsibilities:

• Requirement analysis and Documentation

• Design of the project

• Unit & Integration testing of the product with other Onmobile Component’s

Brief Description:

Since Voltron Verify is such a complex where each site deployment has different configurations according to their telecom protocols and operator requirement, this Automation tool for Voltron was built which will scan complete platform (including all configurations in webservers, multiple databases, server level configs, telecom configurations which relates to card installed in machines). According to architecture and deployment type, it will check and correct all configurations. This will avoid deployment issues.

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Project #2: Automation for OnMobile Galore (Contest) Framework

Team size: 3

Platform: Linux

Technologies: Shell Scripting, Java Database: MaxDB & Mysql

Responsibilities:

• Requirement analysis and Documentation

• Design of the project

• Unit & Integration testing of the product with other Onmobile Component’s

Brief Description:

OnMobile Contest framework is very critical product where revenue is very high,

it was very critical for automating identifying issues related to configurational/hardware/software in each site deployment.

This Automation tool was built which will scan complete Deployment (including all configurations in webservers, multiple databases,

server level configs). According to architecture and deployment type, it will check and correct all configurations.

This will avoid deployment issues.

Project #3: Automation for Ozone OnMobile Platform

Team size: 3

Platform: Linux

Technologies: Shell Scripting, Java Database: MaxDB & MySQL

Responsibilities:

• Requirement analysis and Documentation

• Design of the project

• Unit & Integration testing of the product with other Onmobile Component’s

Brief Description:

Since Ozone platform is such a complex where each site deployment has different configurations according to their telecom protocols and operator requirement, this Automation tool for Ozone was built which will scan complete platform (including all configurations in webservers, multiple databases, server level configs, telecom configurations which relates to card installed in machines). According to architecture and deployment type, it will check and correct all configurations. This will avoid deployment issues.

Also, handling production issues as support tasks for OnMobile Ozone Platform.

Project #4: Amoeba Voice Framework (VAS app with RingBackTone service on operator)

Team size: 6

Platform: Linux

Technologies: Java Database: Mysql

Role: Testing & Support Duration

Responsibilities:

• Requirement analysis and Documentation

• Design of the project

• Unit & Integration testing of the product with other Onmobile Component’s

• Identification of Test scenarios

• Support issues from site after deployment

Brief Description:

Amoeba Framework is a Voice and WEB application, provides flexibility to make different kind of applications (such as RBT, Voice portal, MobileRadio) in single framework. With these apps, user can get different type of content like Songs, jokes, radio and cricket commentary. User can have a subscription as well as Pay per download model. Based on service chosen, user will get available contents.

Project #5: Ozone OnMobile Platform (platform for all software applications of OnMobile ecosystem)

Team size: 6

Platform: Linux

Technologies: Java, apache Database: MaxDB & Mysql

Role: Testing & Support Duration : 4 years

Responsibilities:

• Requirement analysis and Documentation

• Design of the project

• Unit & Integration testing of the product with other Onmobile Component’s

• Identification of Test scenarios and Test Plan

• Load testing of the platform.

• Support issues from site after deployment

Brief Description:

Ozone is an in-house Onmobile platform where any voice or web application can be hosted to integrate with operator telephonies.

different telecom protocols. Ozone interacts with the MSC (operator server) and then plays the media from the application to the user through the MSC operator server.

• Led a cross-functional team to enhance product support processes, resulting in improved response times and customer satisfaction.
• Developed and implemented training programs for product support personnel, increasing team efficiency and knowledge retention.
• Analyzed user feedback to identify product issues, driving necessary improvements and ensuring alignment with customer needs.
• Streamlined support workflows by integrating new tools, which enhanced productivity and reduced ticket resolution time.