Nagasaidi Reddy

• Offering interns daily Pega CSSA training.

PROJECT OVERVIEW:

Work smart RBNG is an initiative that takes place as part of Shared Services group as part of Scotiabank. The Branch Officers access the Customer Inquiry & Request application screen via a tool called Intralinks. The Officer will select the inquiry/request type based on the customer request. The appropriate PEGA intake screen will be presented upon selection and a PEGA case will be created on submission. Depending on the inquiry/request, PEGA will engage the appropriate supporting applications and corresponding Smart Automation process to fulfill the request.

Key Responsibilities:

• Provided technical guidance on development projects as well as implementation of new technologies.
• Performed root cause analysis for production incidents and identified permanent fixes.
• Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
• Evaluated existing applications for defects or improvements in functionality or performance.
• Mentored junior developers on coding best practices and standards.

PROJECT OVERVIEW:

Work smart RBNG is an initiative that takes place as part of Shared Services group as part of Scotiabank. The Branch Officers access the Customer Inquiry & Request application screen via a tool called Intralinks. The Officer will select the inquiry/request type based on the customer request. The appropriate PEGA intake screen will be presented upon selection and a PEGA case will be created on submission. Depending on the inquiry/request, PEGA will engage the appropriate supporting applications and corresponding Smart Automation process to fulfill the request.

Key Responsibilities:

• Worked on SLA, Data Pages, Activity, File Listeners, Connect REST, Job Scheduler
• Worked on flows, flow actions and sections
• Extensive debugging Skills in PRPC using with TRACER, Clipboard, Live UI.
• Worked on Case management.
• Worked on UI rules like Skins,Portals,Harness,Section and Repeating layouts.
• Created CSS helper classes and used it for advance CSS style for UI elements.
• Implemented Agile/Scrum methodology and participated in development and business requirement gathering

PROJECT OVERVIEW:

Work smart RBNG is an initiative that takes place as part of Shared Services group as part of Scotiabank. The Branch Officers access the Customer Inquiry & Request application screen via a tool called Intralinks. The Officer will select the inquiry/request type based on the customer request. The appropriate PEGA intake screen will be presented upon selection and a PEGA case will be created on submission. Depending on the inquiry/request, PEGA will engage the appropriate supporting applications and corresponding Smart Automation process to fulfill the request.

Key Responsibilities:

• Collaborated with business analysts to identify system requirements for new features and functions.
• Created user interface designs with Pega UI Standards and best practices.
• Provided support on troubleshooting issues related to Pega applications by analyzing log files or debugging code.
• Conducted peer reviews of code changes to maintain quality standards across all project teams.
• Implemented complex business rules using Declarative Rules and Decision Tables.
• Integrated web services into the existing Pega applications using SOAP and REST protocols.
• Participated in sprint planning meetings and provided technical guidance during development process.
• Customized rulesets, classes, properties, activities and flows in the Pega system.
• Reviewed code changes made by other developers for accuracy and adherence to coding standards guidelines.

PROJECT OVERVIEW:

Common wealth Bank-Go Technology,KYC Refresh is an Application enhancement project. The Bank has created a KYC Compliance Hub to process complex KYC Verification requests on behalf of the group. This is in line with Group Operations strategy to establish Group Wide Centers of Excellence (CoE) for common business functions. A few enhancement features were added to the existing application and this project dealt with it.

Key Responsibilities:

• Provided support for post-implementation maintenance tasks such as bug fixes, enhancements and upgrades.
• Implemented various types of validations on user interface fields using data transforms and declarative rules.
• Collaborated with business users to identify requirements and design solutions utilizing Pega technology.
• Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
• Implemented Agile/Scrum methodology and participated in development and business requirement gathering.
• Experience in Developing of Data Model, Activities, Activity Step Methods.
• Creating rules like Data Transform, Data Page for the concerned classes.
• Created Properties based on the Requirements.
• Worked on PRPC User Interface development, Sections, Flow Action, Flow.
• Implementation of Declarative Processing features like Expressions and Decision Rules like Decision Table, Decision Tree and When Rule.
• Experience in Testing and Debugging the Applications using the PRPC tools like Tracer, Clipboard, Live UI.

PROJECT OVERVIEW:

Citi Bank,The Voice of Customer (VOC) team is the primary escalation point for customer feedback within Group Lending Services (GLS), within Group Operations. The VOC teams role is critical to Group Operations strategy by formalizing and strengthening the groups approach to the management of stakeholder feedback. VOC currently use a Pega backed variation of econcierge to support enquiries and other forms of internal escalations from Customers.

Key Responsibilities:

• Implemented Agile/Scrum methodology and participated in development and business requirement gathering.
• Creating User Interface through Portals, Harness and Section Rules.
• Managing Workflow development using Flow and Flow Action Rules.
• Writing Custom Activities and Data Transforms to meet the Business Logics.
• Worked on Channels & Interfaces for creating cases via emails and sending Auto Acknowledgements.
• Implementation of Declarative Processing rules like Expressions and Decision rules like Decision Table, Decision Tree and When rules.
• Experience in Debugging application using Tracer, Clipboard etc.,

PROJECT OVERVIEW:

Citi Connect- My Standards My standards, Citi Connect deployment of a client specific, self-service, test harness platform for validating file structures. Accessed via the MyStandards Readiness Portal. My standards allows users to test their messages against SWIFT bank agnostic, cloud-based data repository. Real time results allow for rapid error identification and correction in advance of live payment

Key Responsibilities:

• Proposed innovative ideas for enhancing existing applications based on industry trends.
• Researched emerging technologies for potential implementation in current products.
• Conducted unit tests on code modules to verify accuracy and functionality of program logic.
• Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
• Analyzed solutions and coding fixes for software problems.