Naga Sai Satish Manepalli

Enterprise Security Engineer | Akamai Akatec INDIA

• Provide technical support for Akamai’s Enterprise Security solutions, including Secure Internet Access (SIA), Enterprise Application Access (EAA), Identity Cloud Management, and Akamai Zero Trust Client.
• Manage and resolve customer cases, including Premium Support clients, ensuring timely troubleshooting and resolution of technical issues.
• Offer real-time technical support via meetings and email to diagnose and resolve application and access challenges.
• Advise customers on best practices for configuration, debugging, and security optimizations.
• Reproduce customer scenarios in a lab environment to investigate and validate issues.
• Conduct root cause analysis on issues, addressing Sev 1 to Sev 3 priority cases efficiently.

Technical Support Engineer | Barracuda TAC INDIA

• Provide technical support for Barracuda NextGen Firewalls (F/X Series), CloudGen Access, Barracuda Email Security Gateway, and Barracuda Email Gateway Defense.
• Manage and resolve customer cases, including Premium Support clients, ensuring quick and effective troubleshooting.
• Deliver real-time technical assistance via calls and emails to diagnose and resolve network security issues.
• Guide customers on best practices for installation, upgrades, and configuration of Barracuda NextGen F/X Firewalls.
• Reproduce customer scenarios in a lab environment to investigate and validate issues.
• Support Barracuda security solutions across Virtual, Hardware, and Cloud (Azure & AWS) platforms.
• Perform log analysis and root cause investigation, handling P1 to P4 priority cases efficiently.