Nagaseshu Vadlamudi
Associate Manager Data Analysis
Hyderabad
Summary
Strategic Workforce Management (WFM) and Data Analytics leader with over 12 years in BPO and contact center operations. Expertise in forecasting, capacity planning, scheduling, and performance analytics for multi-channel environments. Skilled in Advanced Excel, SQL, Power BI, and Verint WFM, transforming data into actionable insights. Proven ability to drive workforce optimization and enhance resource utilization, partnering with stakeholders to support business growth.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Associate Manager
Pro-Vigil Surveillance Services
04.2025 - Current
- Work alongside senior management to develop and carry out annual operational plans that support business goals.
- Direct inventory levels, and modify resource allocation based on fluctuating business trends and operational requirements.
- Oversee meticulous employee attendance coordination and payroll data to support effective workforce governance.
- Identify process refinement opportunities to increase operational efficiency, lower overhead, and elevate KPI performance.
- Developed training programs for staff to improve system usage and monitoring accuracy.
- Led team in implementing surveillance strategies to enhance operational efficiency.
- Analyzed data trends to identify security vulnerabilities and recommend improvements.
Assistant Manager - Workforce Management
Teleperformance Global Services Pvt Ltd
03.2023 - 04.2025
- Managed real-time workforce monitoring, and made proactive staffing adjustments to meet service levels and operational SLAs.
- Facilitated regular staff meetings to provide performance feedback, resolve operational concerns, and improve team alignment.
- Benchmarked existing workforce practices against industry standards to identify cost-saving and efficiency opportunities.
- Supported scheduling, staffing, reporting, and operational governance across contact center environments.
- Directed team performance initiatives to enhance operational efficiency and service delivery.
- Implemented training programs that improved employee skills and engagement levels.
- Analyzed customer feedback to develop strategies for enhancing client satisfaction metrics.
- Streamlined reporting processes, reducing turnaround time for key performance indicators.
- Led weekly meetings to review team progress, address challenges, and set actionable goals.
Assistant Manager - Workforce Management
Concentrix Daksh Services India Pvt Ltd
06.2015 - 03.2023
- Progressed from frontline analyst to Assistant Manager, WFM, through internal job posting in March 2022.
- Managed end-to-end scheduling and rostering for 24/7 contact center operations using Excel, with IEX logic and Verint.
- Conducted monthly Operations and Support Staff Ratio studies comparing target vs. Actual headcount to optimize staffing.
- Led client calls to maintain headcount integrity between internal teams and external stakeholders.
- Launched voice programs on the Aspect 6.6 CTI system, and provided implementation and technical support.
- Created short-term and long-term dialer strategy plans, and managed outbound voice programs on predictive dialer platforms.
- Developed macro recordings and basic VBA scripts to automate recurring reporting workflows, and reduce manual effort.
- Developed onboarding materials that facilitated smoother transitions for new hires into the company culture.
- Coordinated cross-departmental projects ensuring alignment with corporate objectives and standards.
Data Analyst
Concentrix Daksh Services India Pvt Ltd
06.2014 - 06.2015
- Analyzed large datasets to uncover trends and correlations, providing actionable business insights.
- Delivered data-driven recommendations that informed leadership decisions, and enhanced operational performance.
Education
Bachelor of Science - Mathematics, Physics, Chemistry
Acharya Nagarjuna University Kavitha Memorial College
Madhira06-2022
Skills
Workforce Management & Resource Planning
Workforce Planning Demand Forecasting Headcount Forecasting Capacity Planning Schedule Efficiency & Optimization Shift Management Intraday Performance Monitoring Real-Time Management (RTM)
Analytics & Performance Management
KPI Tracking & Reporting Operational Data Analysis Workforce Analytics Staffing Requirement Analysis Trend & Variance Analysis Performance Reporting
Data & Automation
SQL Python Automation Automated Reporting Dashboard Design & Development Data Visualization Distributed Data Processing (Spark)
WFM Tools & Technologies
Verint WFM IEX Total View Aspect CTI Power BI Advanced Excel (Power Query, Pivot Tables, VBA)
Accomplishments
- Team Ovation Award 2018, 2019, 2020, 2021
- Top Talent Award 2016
- Super Talent Award 2013
- CCL Award Invited for coffee with Location Leader for outstanding performance.
Interests
Reading, Travelling, Explore new Ideas
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Place: Date
Timeline
Associate Manager
Pro-Vigil Surveillance Services
04.2025 - Current
Assistant Manager - Workforce Management
Teleperformance Global Services Pvt Ltd
03.2023 - 04.2025
Assistant Manager - Workforce Management
Concentrix Daksh Services India Pvt Ltd
06.2015 - 03.2023
Data Analyst
Concentrix Daksh Services India Pvt Ltd
06.2014 - 06.2015
Bachelor of Science - Mathematics, Physics, Chemistry
Acharya Nagarjuna University Kavitha Memorial College