NAGA SHIVARAJ KOPPULA
Hyderabad
Summary
Proven leader in corporate relations and recovery, driving an 80% revenue growth at AIG Hospitals. Expert in financial analysis and client relationship building, with a track record of securing strategic partnerships and optimizing billing processes. Adept at negotiation and conflict resolution, enhancing patient satisfaction and institutional partnerships.
Overview
22
22
years of professional experience
Work History
Assistant General Manager – Corporate Relations & Recovery
AIG Hospitals
Somajiguda
05.2020 - Current
- Accelerated institutional revenue growth by 80% through strategic identification and partnerships with major PSU and corporate organizations, establishing new revenue streams and long-term client relationships.
- Designed and executed over 750 corporate health camps and wellness programs annually, generating consistent corporate patient inflow and strengthening brand visibility.
- Managed admissions and billing processes, ensuring timely financial approval extensions and efficient resolution of queries.
- Coordinated closely with the OPD desk for letter validation, discount approvals, and issue resolution.
- Monitored regular bill submissions and promptly addressed billing and documentation-related queries.
- Fostered strong relationships with doctors and consultants to streamline admissions for complex cases.
- Implemented standardized admission and billing policies for emergency and credit cases.
- Successfully launched an outer-pack procurement initiative to enhance ICU billing efficiency.
- Conducted review meetings with Nursing Heads, Billing Heads, COO, and CFO to address key operational and financial issues.
- Led corporate relations and recovery operations across three hospital locations, managing key PSU/Government accounts with a combined revenue impact exceeding ₹1.50 lakhs.
- Negotiated and finalized MOUs with major Maharatna companies and government entities, establishing long-term institutional partnerships.
- Implemented proactive client feedback mechanisms and resolved critical service gaps, resulting in improved patient satisfaction and repeat corporate engagements.
- Executed structured recovery strategies for outstanding receivables by coordinating with finance and operations teams to optimize collection cycles.
- Established a Physiotherapy Centre at the NTPC Corporate Office, Kavadiguda, generating recurring monthly revenue of ₹75,000.
Manager – Corporate Relations & Credit Collection
Yashoda Group of Hospitals
Somajiguda
01.2009 - 01.2020
- Managed the corporate relations function across three hospital units, supervising a team of seven direct reports and overseeing institutional accounts with multi-million-rupee revenue contributions.
- Executed targeted health camp initiatives across Siddipet, Khammam, Rajahmundry, and Warangal, building strong corporate relationships and generating institutional admissions.
- Secured strategic empanelments and treatment tie-ups with PSUs and State/Central Government organizations, including CGHS, ECHS, EHS, and RAS.
- Converted business leads into sustained revenue through consistent client engagement, needs assessment, and timely settlements.
- Managed end-to-end processing of corporate and insurance bills in compliance with internal policies and regulatory guidelines, ensuring accuracy and timely realization.
- Administered admission-to-discharge cycles for government scheme cases, managing documentation, eligibility verification, and compliance requirements.
- Coordinated with TPAs and insurance companies for pre-authorizations, approvals, clarifications, and dispute resolution, ensuring smooth claim processing.
- 1,000-Bed Multi-Unit Complex
Assistant Manager – Credit Billing (Insurance & Corporate)
Yashoda Hospital
Secunderabad
01.2004 - 01.2009
- Managed the complete lifecycle of insurance and corporate cases from patient admission to discharge and billing finalization.
- Counseled patients on insurance coverage, cashless procedures, and eligibility criteria to reduce payment disputes and defaults.
- Collaborated with consulting physicians on high-value and complex insurance cases, ensuring accurate documentation and approvals.
- Established and maintained strong relationships with TPAs and insurance providers to minimize claim rejections.
- Prepared detailed insurance estimates and finalized corporate and insurance bills with accuracy and compliance.
Education
Master of Business Administration (MBA) - Hospital Management
Bachelor of Commerce (Vocational) - Taxation
Intermediate - CEC
Secondary School Certificate (SSC) -
Saviour Public School
HyderabadSkills
- Microsoft Office (Word, Excel, PowerPoint)
- Hospital Information Management Systems (HIMS)
- CRM
- MIS Reporting & Data Analysis
- Insurance Management Portals
- Financial Analysis & Reporting
- Process Mapping & Optimization
- Stakeholder Management
- Client Relationship Building
- Negotiation & Conflict Resolution
- Quality Assurance & Compliance
Key Achievements And Recognition
- Revenue Impact: Generated over ₹1.50 lakhs in incremental revenue for AIG Hospitals through strategic MOU execution and Maharatna company empanelment.
- Collections Excellence: Recovered ₹7 crores in outstanding dues from Erramanzil and Gachibowli branches through structured follow-up and negotiations.
- Long Service Recognition: Awarded a cash prize and memento by Yashoda Hospitals for 10 years of dedicated service and consistent performance.
- Recovery Expertise: Recognized with cash rewards for successful recovery of long-pending government scheme bills (CGHS/ECHS).
- Leadership & Team Building: Organized and captained the Yashoda Inter-Hospital Cricket Tournament (2007–2016).
Technical And Professional Skills
Microsoft Office (Word, Excel, PowerPoint), Hospital Information Management Systems (HIMS), CRM, MIS Reporting & Data Analysis, Insurance Management Portals, Financial Analysis & Reporting, Process Mapping & Optimization, Stakeholder Management, Client Relationship Building, Negotiation & Conflict Resolution, Quality Assurance & Compliance
Document Last Updated
12/01/25
Disclaimer
I hereby declare that the information furnished in this Curriculum Vitae is true and correct to the best of my knowledge and belief. I have not concealed or misrepresented any material facts.
Languages
Fluent, Native, Proficient
Core Competencies
Corporates Relations, PSU & Government Relations Management, Business Development & Revenue Enhancement, Strategic Partnerships & MOUs, Institutional Empanelments, Recovery & Collections Management, Credit Management & Billing, Insurance Coordination & Claims Resolution, TPA Liaison & Approvals, Documentation & Compliance Management, Hospital Marketing & Branding, Corporate Wellness Programs, Patient Satisfaction Management, Multi-Unit Operations, Process Optimization & Implementation
Personal Information
- Age: 40
- Date of Birth: 01/26/85
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant General Manager – Corporate Relations & Recovery
AIG Hospitals
05.2020 - Current
Manager – Corporate Relations & Credit Collection
Yashoda Group of Hospitals
01.2009 - 01.2020
Assistant Manager – Credit Billing (Insurance & Corporate)
Yashoda Hospital
01.2004 - 01.2009
Master of Business Administration (MBA) - Hospital Management
Bachelor of Commerce (Vocational) - Taxation
Intermediate - CEC
Secondary School Certificate (SSC) -
Saviour Public School