Nagashree Harish

· Transform the CAT E data & apply the business rule or do the changes accordingly & we release it to SIOP Team

· Releasing MML to the stakeholders.

· ARF-DOF Reporting data will be provided to ICC team.

· Respond to customer queries from Operators, OEMs, MROs, DOF shops.

· Provide AOG (Aircraft on Ground) support by creating and releasing customer data.

· Support sales by managing customer accounts for engine/parts delivery.

· Handle tech pub subscriptions and ensure data quality meets customer requirements.

· Monitor automated data loading processes and manage SAP CRM Installation Base (I Base).

· Report and update various engine events including shop visits, warranty, teardown, and DOF.

· Analyze multiple data sources for financial performance, customer insights, and industry trends

· Maintain P&WC engine shop visit records used for forecasting, part failures, warranty, and design changes.

· Manage complete life cycle data for planned/unplanned engine events.

· Analyze field/shop visit reports for accuracy in engine, aircraft, and event classification.

· Automated engine condition summary report entries in TRAC database, increasing efficiency and accuracy.

· Prepared data for audits, tracked assets, reviewed contracts, and suggested process improvements.

· Led change management efforts and maintained compliance with internal standards.

· Collaborated with internal/external stakeholders to meet operational and customer needs.

· Guided employees in handling difficult or complex problems or resolving escalated complaints.

· Led and coached team to provide consistent, fast service.

· Led team meetings and brainstorming sessions to evaluate goal progress and support project deadlines.

· Coached team members to maintain positive, friendly attitude and behaviors.

· Receive, review and update Customer Master Data Request (web form / template form / tool).

· 24/7 Support for customer request as per business rules.

· Creating and Maintaining master data.

· Matching data from all the sources to consolidate duplicates.

· Cleaning and standardizing the data.

· Determine if master data record requests are following the global\standard defined rules.

· Notify requestors and stakeholders on status of requests.

· Work with business users to close the requests.

· Clean up of Master data domains (Customer Master Data).

· Set up new bill to and ship to locations for existing and new Customers.

· Update customer Names and address changes in SAP CRM.

· Contacted customer service and/or sales individual for the bill to and ship to information.

· Worked on Export\Import Legal control-ITC Regulations.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Handled daily facility operations and maintenance work.
• Managed repair and service requests and followed up until completion.
• Supervised technicians, housekeeping, and security staff to ensure smooth functioning.
• Worked with vendors and contractors for regular maintenance and repairs.
• Kept maintenance and inspection records up to date.
• Checked the building regularly to make sure it was clean, safe, and well maintained.
• Took care of budgets and approved material or service requirements.
• Helped in planning small renovation and improvement works.
• Worked closely with the safety (EHS) team to ensure all safety rules were followed.
• Reported major maintenance issues and suggested improvements to management.

• Worked on various Pratt & Whitney Canada (PWC) engine models, including turboprop, turbofan, and turboshaft.
• Analyzed field events and coded them in the prescribed format for the Field Event Management (FEM) system.
• Supported PWC operations with FEM, Reliability, Cost of Poor Quality (CoPQ), and technical data analysis.
• Coordinated investigations to identify root causes of field events.
• Tracked fleet status and managed planned/unplanned event information for engine life cycle.
• Validated work scope, performed root cause analysis, and generated census and reliability reports.
• Liaised with repair shops for engine induction, teardown reports, and event closure.
• Compiled data from various sources to provide a comprehensive view of business operations.
• Monitored technical checklists and prepared summary reports for airline customers.
• Prepared senior management presentations every month.
• Tracked missing/unavailable engines and coordinated with airlines/flight operations.
• Maintained engine shop visit data using standard business rules for forecasting and decision-making.
• Maintaining database (TRAC- Tracking Reliability Aircraft Census) as a single source.
• Contacting the DOF & SCN shops for engine inducted for Repair, H.S.I & Overhaul.
• Liaised with various stakeholders to ensure adherence to policies and guidelines.
• Applied analytical tools and methods to inform business decision-making.

• Inspected machined, CNC, and sheet metal components under QA supervision.
• Prepared and followed inspection plans based on engineering drawings.
• Conducted First Article Inspections (FAI) and generated reports.
• Verified parts using precision instruments and gauges.
• Coordinated with QA and production teams to resolve rework and design clarifications.
• Documented inspection outcomes and presented components for CRI clearance.