Nagashree Pai
Bengaluru
Summary
Dynamic and results-oriented professional with a proven track record at Novo Nordisk Service Centre India Pvt Ltd, excelling in customer engagement and process improvement. Demonstrated ability to reduce financial discrepancies and enhance team productivity through effective collaboration and decision-making. Skilled in cash handling and building client relationships, committed to driving high customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Novo Nordisk Service Centre India Pvt Ltd
Bengaluru
09.2019 - Current
- Interacted with internal teams like Accounts Receivable and Credit Control for efficient collection of receivables.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Ensured compliance with applicable regulations related to Order-to-Cash activities.
- Investigated root causes of invoice errors and took appropriate corrective action.
- Classified and summarized financial data to compile and enter in financial records
- Reduced financial discrepancies by verifying accounting statements.
- Received and recorded cash, checks and transfers.
- Reconciled differences between customers' remittances versus amounts due according to invoices issued.
- Provided training to new team members on established procedures related to Order-to-Cash processes.
- Researched customer queries regarding billing or payment status, communicated resolutions, and documented outcomes.
- Checked postings and documents for correctness, accuracy and proper coding.
- Managed communication with customers regarding overdue payments via telephone or email.
- Performed financial calculations for amounts due, interest charges and balances.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Monitored incoming payments against open invoices, identified discrepancies, and followed up as necessary.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master Of Commerce - Accounting
University of Mysore
Mysore08-2019
Skills
- Preparing reports
- Relationship building
- Work Planning and Prioritization
- Customer interaction
- Cash handling
- Client relationship management
- Decision-making
- Project reporting
- Data entry
- Record and file management
- Reliable and punctual
- Creative problem solving
- Transaction processing
- Customer service
- Basic accounting
- Customer engagement
- Process improvement
Affiliations
Gardening
Cooking
Traveling
Reading
Accomplishments
- Best team player award
- Customer satisfaction
Certification
- Basic accounting certification from Linkedin Certified
Languages
Konkani
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
References
References available upon request.
Timeline
Associate
Novo Nordisk Service Centre India Pvt Ltd
09.2019 - Current
- Basic accounting certification from Linkedin Certified
Master Of Commerce - Accounting
University of Mysore
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