Nagashree S Rao

• Led technical support for Ola Mobility and Insurance products, ensuring seamless service delivery.
• Managed the pricing vertical, identifying and resolving tech issues, achieving a 30% reduction in recurring problems.
• Monitored critical mobility applications using New Relic, ensuring high availability and performance; efficiently troubleshooting issues using MSTR logs.
• Analyzed large data using Hive and Presto to identify and resolve issues, optimizing system performance and enhancing user experience.
• Collaborated with the tech team to escalate and resolve complex technical concerns related to software functionality, system configurations, and product compatibility, address tickets using Jira and ServiceNow.
• Debugged and resolved issues related to pricing, app usage, and Help/Support systems, with a focus on enhancing debugging skills and improving user satisfaction.

As the Unit Head for Team Sales Data Handling and Reporting, I led a team of 8-10 members, overseeing critical responsibilities related to sales data management, reporting, and new employee training. My role encompassed:

Sales Data Handling and Reporting using Excel:

• Carefully gathered, validated, and organized data to ensure accuracy, including setting up automated updates to track and monitor team performance.
• Utilized advanced Excel functions for report generation, leveraging automation to streamline data analysis and reporting processes.

Team Management:

• Leadership and guidance to foster a productive work environment.
• Development and execution of comprehensive training programs for new team members.
• Ongoing performance evaluation and goal setting.