Nagasunder S
Bangalore
Summary
Dynamic and results-driven professional with experience in Content Management, Product Development, and marketing. Demonstrated expertise in leading cross-functional teams, managing end-to-end product lifecycles, and driving the international expansion of digital products. Skilled in SEO content development, social media management, and data-driven marketing strategies, with a proven track record of leveraging tools like Jira and Google Analytics to optimize workflows and performance.
Overview
16
16
years of professional experience
Work History
Senior Content Manager
WhatJobs.com
Bangalore
08.2024 - Current
- Oversee email marketing campaigns, content strategy, and marketing for our news, employment advice and resume websites
- Analyzed content success using Google Analytics and provided actionable reports
- Planned and executed content marketing strategies to increase engagement
Product Owner
WhatJobs.com
Bangalore
07.2023 - 07.2024
- Responsible for the product growth, success, and development of WhatBiz, an online business directory
- Led the product strategy for focusing on the expansion of WhatBiz in the USA, UK, and India
- Collaborated with cross-functional teams and led a high-performing product team
- Leading the international expansion of WhatJobs.com, ensuring timely site setup and launch
- Managed workflow using Jira, coordinating tasks and ticketing with stakeholders
- Conducted post-launch monitoring and error reporting for ongoing site improvements
- Directed the implementation of new features and updates
Content Manager
WhatJobs.com
Bangalore
06.2021 - 06.2023
- Created and managed SEO-driven content strategies for employment websites
- Edited, proofread, and published news, blogs, and articles
- Developed multilingual content strategy in collaboration with translators
- Analyzed content success using Google Analytics and provided actionable reports
- Planned and executed content marketing strategies to increase engagement
Senior Content Developer
SBAJ Technologies Private Ltd
Bangalore
10.2020 - 05.2021
- Directed content vision and daily publishing schedule for Nanocart
- Collaborated with product, tech, and business teams to create content-rich experiences
- Led creative content delivery while managing cross-functional stakeholder expectations
Assistant Content Manager
Peramoon
Bangalore
07.2020 - 10.2020
- Conducted in-depth industry research and developed content for blogs, articles, and social media
- Applied SEO best practices to enhance site traffic
- Proofread and polished content for clarity, consistency, and engagement
Content Consultant
Mandlis Informatics
Bangalore
10.2019 - 05.2020
- Consulted on content strategies and developed articles, blog posts, and website content
Freelance Content Consultant
05.2015 - 10.2019
- Provided content solutions for CIP Technologies, Kirani Angadi Enterprises, One Aim Solutions, and others
- Created complete website content from scratch for clients across various industries
Senior Content Strategist
EffOne Technologies Pvt Ltd
Bangalore
12.2013 - 04.2015
- Led complex content projects for internal and external websites
- Provided strategic direction for content that aligned with business goals
- Worked closely with product managers and design teams to ensure cohesive content delivery
Content Writer
TGS ECOM Private Ltd
Bangalore
05.2013 - 10.2013
- Responsible for writing and publishing Web content, and maintaining and updating web pages/blogs
- Monitoring and responding to user-contributed website content and participating in social media efforts for the company
- Responsible for driving traffic
- Usability tester created a list of any aspects of web page design or content that particularly needed changes
- Created advertisements for newspapers, property portals, and brochures for clients
- Developed emailers for campaigns
Business Analyst (External Payments)
Amazon Development Center India
Bangalore
03.2012 - 03.2013
- Identify, track, and communicate patterns in problem areas
- Drove engineering teams to solve issues to avoid recurrence
- Provided daily written and verbal communication with detailed information on resolution status and next steps
- Represented the engineering group on phone conferences to discuss open issues
- Collaborated with Customer Support, Engineering, and Product Management to optimize processes and improve product quality
- Recommended or developed tools to automate diagnostic gathering for internal use or with customers
- Developed strong communication channels between Customer Support and Engineering teams
Business Analyst (Global Payments)
Amazon Development Center India
Bangalore
02.2010 - 03.2012
- Involved in various business operations to achieve cost-effective production with increased quality, efficiency, and customer satisfaction
- Analyzed and reviewed customer responses/requirements and communicated them to the project team
- Worked closely with the product and development teams to articulate how solutions fit the customer's environment
- Managed escalations requiring advanced domain knowledge, investigation, and communication with development teams
- Used analytics to solve business problems, focusing on simple, straightforward solutions
- Maintained professional communication with other teams and strove for excellence
Account Management Executive
Amazon Development Center India
Bangalore
06.2009 - 02.2010
- Identified and addressed customer critical technical and non-technical issues, coordinating necessary support activities
- Troubleshooted and solved escalated customer issues directly with appropriate engineering teams
- Used the Support Console to identify potential customer problems and provided resolutions
- Generated metrics including Contacts View, compiling and delivering root cause analysis
Education
Bachelor of Engineering - Computer Science
R.V. College of Engineering
Skills
- Content Management
- Product Management
- Project Management
- Content Development
- Social Media Management- LinkedIn, Twitter, Instagram
- Email Campaign Management-Mail Chimp, Mailwizz
- Google Analytics
- Technical Writing and Documentation
- Content Marketing
- Customer Escalation Management
- User Acceptance Testing
- GUI Testing
- Marketing Communications
- Technical Account Management
- Customer Experience
Timeline
Senior Content Manager
WhatJobs.com
08.2024 - Current
Product Owner
WhatJobs.com
07.2023 - 07.2024
Content Manager
WhatJobs.com
06.2021 - 06.2023
Senior Content Developer
SBAJ Technologies Private Ltd
10.2020 - 05.2021
Assistant Content Manager
Peramoon
07.2020 - 10.2020
Content Consultant
Mandlis Informatics
10.2019 - 05.2020
Freelance Content Consultant
05.2015 - 10.2019
Senior Content Strategist
EffOne Technologies Pvt Ltd
12.2013 - 04.2015
Content Writer
TGS ECOM Private Ltd
05.2013 - 10.2013
Business Analyst (External Payments)
Amazon Development Center India
03.2012 - 03.2013
Business Analyst (Global Payments)
Amazon Development Center India
02.2010 - 03.2012
Account Management Executive
Amazon Development Center India
06.2009 - 02.2010
Bachelor of Engineering - Computer Science
R.V. College of Engineering