Nagasunder S
Bangalore
Summary
Dynamic and results-driven professional with experience in Content Management, Product Development, and marketing. Demonstrated expertise in leading cross-functional teams, managing end-to-end product lifecycles, and driving the international expansion of digital products. Skilled in SEO content development, social media management, and data-driven marketing strategies, with a proven track record of leveraging tools like Jira and Google Analytics to optimize workflows and performance.
Overview
16
16
years of professional experience
Work History
Senior Content Manager
WhatJobs.com
08.2024 - Current
- Oversee email marketing campaigns, content strategy, and marketing for our news, employment advice and resume websites
- Analyzed content success using Google Analytics and provided actionable reports
- Planned and executed content marketing strategies to increase engagement
Product Owner
WhatJobs.com
07.2023 - 07.2024
- Responsible for the product growth, success, and development of WhatBiz, an online business directory
- Led the product strategy for focusing on the expansion of WhatBiz in the USA, UK, and India
- Collaborated with cross-functional teams and led a high-performing product team
- Leading the international expansion of WhatJobs.com, ensuring timely site setup and launch
- Managed workflow using Jira, coordinating tasks and ticketing with stakeholders
- Conducted post-launch monitoring and error reporting for ongoing site improvements
- Directed the implementation of new features and updates
Content Manager
WhatJobs.com
06.2021 - 06.2023
- Created and managed SEO-driven content strategies for employment websites
- Edited, proofread, and published news, blogs, and articles
- Developed multilingual content strategy in collaboration with translators
- Analyzed content success using Google Analytics and provided actionable reports
- Planned and executed content marketing strategies to increase engagement
Senior Content Developer
SBAJ Technologies Private Ltd
10.2020 - 05.2021
- Directed content vision and daily publishing schedule for Nanocart
- Collaborated with product, tech, and business teams to create content-rich experiences
- Led creative content delivery while managing cross-functional stakeholder expectations
Assistant Content Manager
Peramoon
07.2020 - 10.2020
- Conducted in-depth industry research and developed content for blogs, articles, and social media
- Applied SEO best practices to enhance site traffic
- Proofread and polished content for clarity, consistency, and engagement
Content Consultant
Mandlis Informatics
10.2019 - 05.2020
- Consulted on content strategies and developed articles, blog posts, and website content
Freelance Content Consultant
05.2015 - 10.2019
- Provided content solutions for CIP Technologies, Kirani Angadi Enterprises, One Aim Solutions, and others
- Created complete website content from scratch for clients across various industries
Senior Content Strategist
EffOne Technologies Pvt Ltd
12.2013 - 04.2015
- Led complex content projects for internal and external websites
- Provided strategic direction for content that aligned with business goals
- Worked closely with product managers and design teams to ensure cohesive content delivery
Content Writer
TGS ECOM Private Ltd
05.2013 - 10.2013
- Responsible for writing and publishing Web content, and maintaining and updating web pages/blogs
- Monitoring and responding to user-contributed website content and participating in social media efforts for the company
- Responsible for driving traffic
- Usability tester created a list of any aspects of web page design or content that particularly needed changes
- Created advertisements for newspapers, property portals, and brochures for clients
- Developed emailers for campaigns
Business Analyst (External Payments)
Amazon Development Center India
03.2012 - 03.2013
- Identify, track, and communicate patterns in problem areas
- Drove engineering teams to solve issues to avoid recurrence
- Provided daily written and verbal communication with detailed information on resolution status and next steps
- Represented the engineering group on phone conferences to discuss open issues
- Collaborated with Customer Support, Engineering, and Product Management to optimize processes and improve product quality
- Recommended or developed tools to automate diagnostic gathering for internal use or with customers
- Developed strong communication channels between Customer Support and Engineering teams
Business Analyst (Global Payments)
Amazon Development Center India
02.2010 - 03.2012
- Involved in various business operations to achieve cost-effective production with increased quality, efficiency, and customer satisfaction
- Analyzed and reviewed customer responses/requirements and communicated them to the project team
- Worked closely with the product and development teams to articulate how solutions fit the customer's environment
- Managed escalations requiring advanced domain knowledge, investigation, and communication with development teams
- Used analytics to solve business problems, focusing on simple, straightforward solutions
- Maintained professional communication with other teams and strove for excellence
Account Management Executive
Amazon Development Center India
06.2009 - 02.2010
- Identified and addressed customer critical technical and non-technical issues, coordinating necessary support activities
- Troubleshooted and solved escalated customer issues directly with appropriate engineering teams
- Used the Support Console to identify potential customer problems and provided resolutions
- Generated metrics including Contacts View, compiling and delivering root cause analysis
Education
Bachelor of Engineering - Computer Science
R.V. College of Engineering
Skills
- Content Management
- Product Management
- Project Management
- Content Development
- Social Media Management- LinkedIn, Twitter, Instagram
- Email Campaign Management-Mail Chimp, Mailwizz
- Google Analytics
- Technical Writing and Documentation
- Content Marketing
- Customer Escalation Management
- User Acceptance Testing
- GUI Testing
- Marketing Communications
- Technical Account Management
- Customer Experience
Timeline
Senior Content Manager
WhatJobs.com
08.2024 - Current
Product Owner
WhatJobs.com
07.2023 - 07.2024
Content Manager
WhatJobs.com
06.2021 - 06.2023
Senior Content Developer
SBAJ Technologies Private Ltd
10.2020 - 05.2021
Assistant Content Manager
Peramoon
07.2020 - 10.2020
Content Consultant
Mandlis Informatics
10.2019 - 05.2020
Freelance Content Consultant
05.2015 - 10.2019
Senior Content Strategist
EffOne Technologies Pvt Ltd
12.2013 - 04.2015
Content Writer
TGS ECOM Private Ltd
05.2013 - 10.2013
Business Analyst (External Payments)
Amazon Development Center India
03.2012 - 03.2013
Business Analyst (Global Payments)
Amazon Development Center India
02.2010 - 03.2012
Account Management Executive
Amazon Development Center India
06.2009 - 02.2010
Bachelor of Engineering - Computer Science
R.V. College of Engineering
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