Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Naga Susheel Kumar Chinta

Naga Susheel Kumar Chinta

Customer Experience Manager
Hyderabad

Summary

Dynamic and results-oriented professional with a diverse background in customer support, e-commerce management, and advertising operations at Amazon. Known for exceptional leadership skills in managing teams and driving operational excellence. Currently pursuing a Bachelor's of Business Administration degree to augment practical experience with theoretical knowledge in business administration.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Advertiser Support Team Lead/Trainer

Amazon Development Centre Pvt Ltd
12.2018 - 09.2022
  • Trained 11 batches of new hires in Amazon Advertising, providing mentorship to enhance their performance.
  • Contributed to process updates in Research and Development, designing an outstanding advertising experience.
  • Traveled to Bangalore to train and onboard the advertising support team from the Bangalore site.
  • Piloted the onboarding of the advertising process for the IN marketplace, ensuring a smooth experience for sellers and vendors based on country-specific payment gateways.

Manager I, Advertising Support

Amazon Development Centre Pvt Ltd
09.2020 - 07.2022
  • Led a virtual team in India, managing advertiser support across multiple marketplaces.
  • Conducted 1:1 sessions, advertiser interaction audits, and coaching to ensure high performance and advertiser satisfaction.
  • Maintained high employee and manager satisfaction ratings, achieving a 95% retention rate.
  • Managed a team of 30 Amazon Advertising L3 Associates and 3 L4 Leads, contributing to their professional growth and promotions within the organization.
  • Undertook various projects, including policy changes based on advertiser feedback, participation in Amazon CSR initiatives, and creating handbooks for streamlined onboarding processes.

Advertising Support Associate

Amazon Development Centre Pvt Ltd
02.2015 - 12.2018
  • Provided comprehensive support to advertisers through chats, emails, and phone calls.
  • Specialized in resolving queries and concerns from sellers, vendors, and authors regarding advertising solutions.
  • Demonstrated consistent high performance, exceeding set goals and earning substantial rewards and annual salary hikes.
  • Promoted to L3 mentor, supporting new hire batches in smoothly assimilating into the processes and enhancing their performance.

Customer Care Executive

Tata Business Support Services Pvt Ltd
01.2014 - 06.2014
  • Handled inbound and outbound calls for beachbody.com, focusing on sales and resolving customer inquiries.
  • Communicated product information effectively, contributing to successful sales transactions and customer satisfaction.
  • Upsold additional products during calls, enhancing overall sales performance.

Education

BBA - Marketing

Amity University Online
Noida
04.2001 -

High School Diploma -

Narayana Jr College
Hyderabad
04.2001 -

10th (SSC) -

Divyanjali High School
Hyderabad
04.2001 -

Skills

Problem SolvingCreative innovationCross-team event logisticsAdministrative coordinationMarket ResearchEffective CommunicatorExcellent Organizational SkillsHighly CreativePeople ManagementLeadership

Certification

Google Project Management Certificate, Coursera

Timeline

Google Career Certificate in Digital Marketing and E-commerce, Coursera

11-2022

Google Project Management Certificate, Coursera

09-2022

Manager I, Advertising Support

Amazon Development Centre Pvt Ltd
09.2020 - 07.2022

Advertiser Support Team Lead/Trainer

Amazon Development Centre Pvt Ltd
12.2018 - 09.2022

Advertising Support Associate

Amazon Development Centre Pvt Ltd
02.2015 - 12.2018

Customer Care Executive

Tata Business Support Services Pvt Ltd
01.2014 - 06.2014

BBA - Marketing

Amity University Online
04.2001 -

High School Diploma -

Narayana Jr College
04.2001 -

10th (SSC) -

Divyanjali High School
04.2001 -

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