Naga Swetha V

• Coordinated deployments of new software, feature updates and fixes.
• Estimated work hours and tracked progress using Scrum methodology.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
• Experience in archiving related technical knowledge, implementation providing conceptual and detailed technical design to business needs
• Technical Lead for SAP Basis&Security,SAP PI
• All the user access related troubleshooting and SSO Configuration
• System performance issues,Working on client defined KPI for dumps
• Acting as a release manager where handling all the release activities takesplace
• Team handling skills wherein i am handling around 12 resources team along with supporting technically.
• Working over client centric role where I am face of the present organisation to client for handling escalations,Process improvements,management updates

· Worked on DU import of BW CV objects

· Worked on HANA 1.0 to HANA 2.0 upgrade

· Installation of new HANA 2.0 system

· Worked on HANA revision upgrade 48,52 and 55 sps1 and 52

· Troubleshooting in performance issues, User access issues, User creation.

· Worked on production backup refresh activities ,Pont in time recovery activities.

· Collecting fullsystemdump, worked on DAA agent troubleshooting issues.

· Monitoring Production health check and garbage collection,and also License renewal

· Worked on Hana system restart,Failover and Failback of primary and DR servers, replication register and unregister between primary and DR servers.

· Icinga and Nagios tool monitoring

· Dbkpi tool for certificate renewal and also aware of certnanny tool.

· Worked in Scale out and scale in systems.

· Additional Roles and Value-add delivered:

· Prepared SOPs and Cook-Books for Project knowledge repository which can be re-used.

· Mentored and trained junior team members contributing in techno-management skill building (HANA technical work and client tools/processes).

· Representing Offshore HANA team & handling weekly client calls on AO service delivery status.

· Very good knowledge in Service now tool for change management and incident management.

· System refresh Activities, Migration of central services ,host agent upgrade, Installations of new systems ,Banking Version upgrade,DAA agent installation and troubleshooting.

· System Copy with export /Import method, Upgrade activities

· Offline backups in DB2 and DB6.DB stop/start activities in DB6

· Applied Support Packages through SPAM. Done ST-PI and ST-A/PI plug-in upgrade

· Done Kernel Patch Up-gradation, Kernel Upgrade

· Knowledge of Ticketing tools like BMC Remedy and IBM Clear Quest, Service now,ALM defect management

· Well experience in support activities like day to day production health checks and troubleshooting issues, Server restart and troubleshooting, Monitoring system logs,

· ABAP dumps, table spaces and work process monitoring, developer/access key, OSS

· incident creation ,License renewal.

· Done creation of Clients, Defining Client Settings and assigning logical system name to client, client copy, export / import.

· Performed User Management like User Creation, assigning roles and locking users.

· SAP Profile maintenance like changing parameters, importing profiles, version management.

· Done Configuring Transport Management System (TMS) and importing the Transport

· Request between the systems using manually in the landscape and troubleshooting transport errors.

· Configured operation modes for better utilization of existing resources (DIA and BTC) and assigned time intervals to operation modes.

· Done printer configuration at SAP level and troubleshooting printer related issues.

· Creating and maintain RFC destinations.

· Background job administration like creating, scheduling, canceling, suspending and deleting as per request.

· Central Process Scheduling and monitoring such as events, lock waits, job scheduling,

· job creation etc.EOD and EOM Jobs through CPS

· Manage the Process chains in BI systems

· Xcom related activities and issues.

· Knowledge on SAP BW Architecture and the flow of web services between system

· Worked on CHARM from Solman, monitoring, alert configurations

· SSL Certificate renewal in production and non-production systems.

· Worked on implementing SNOTE,

· Performed HANA System daily monitoring, BackUp&Recovery , User creation, Roles

· DB restart, DB health check for HANA DB systems, Monitoring,replication methods