Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nagateja Kandanuru

Account Support Specialist
Bengaluru

Summary

Dynamic Support Specialist with a proven track record at PayPal India, adept at enhancing customer satisfaction through effective technical troubleshooting and relationship management. Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.

Overview

10
10
years of professional experience

Work History

Support Specialist

PayPal India Private Limited
Bengaluru
11.2019 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Spearheaded the implementation of new financial software, resulting in increased productivity and reduced errors.
  • Advised senior management on key financial metrics driving business success, supporting data-driven decision making.
  • Generated monthly and quarterly financial statements for executive review.

Digital Interaction Advisor

24/7 AI
04.2015 - 09.2018
  • Analyzed key performance metrics to identify areas of improvement in digital marketing efforts, making strategic recommendations for optimization.
  • Developed customized digital strategies to meet specific client needs and goals, resulting in increased engagement.
  • Led workshops on topics such as SEO best practices and email marketing strategies, empowering clients with valuable industry knowledge.
  • Improved customer satisfaction rates by providing timely and effective support for digital products and services.
  • Assessed KPIs to achieve in-depth understanding of campaign performance.

Education

BBA -

Ratnam Residential High School
Nellore, India
04.2001 -

Skills

Customer relationship management

Ticket management

Application support

Technical troubleshooting

Customer engagement

Issue escalation

Timeline

Support Specialist

PayPal India Private Limited
11.2019 - Current

Digital Interaction Advisor

24/7 AI
04.2015 - 09.2018

BBA -

Ratnam Residential High School
04.2001 -

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Nagateja KandanuruAccount Support Specialist