Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Demonstrated ability to work collaboratively with development teams to facilitate smooth and effective software releases. Successfully reduced error rates and improved user satisfaction through comprehensive testing strategies and continuous improvement practices.
Client: Syneos Health
Industry: Clinical Research and Pharmaceutical Services
Overview: Founded in 1998, Syneos Health is a NASDAQ-listed American multinational Contract Research Organisation (CRO), supporting pharmaceutical companies with late-stage clinical trials.
Subsidiaries include: INC Research, Inventiv Health, PharmaNet Development Group Inc, Illingworth Research Group, Synteract Inc, Addison Whitney, Kinapse Ltd, Cadent Medical Communications, Kendle India Pvt Ltd, Chandler Chicco Agency LLC, Chamberlain Communications LLC, The Navicor Group, StudyKIK LLC, Cu-Tech LLC, and JourneyBegins LLC.
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Client: MHK – Medical House of Knowledge (Hearst Group). Industry: Healthcare and Managed Care Solutions.
Overview: MHK, part of the Hearst Health network, enhances compliance, efficiency, and quality for health plans, pharmacy benefit managers (PBMs), and managed care organizations.
Key clients: CVS Pharmacy, Aetna, Humana, TUFTS, Blue Shield California, BCBSMA, BCBSRI, SCAN Health, WellCare, and others.
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Client: Multiple clients – Nissan, Volkswagen Group
Domain: DMS (Dealer Management System) or automotive dealership management system, designed specifically for car dealerships and large equipment manufacturers, such as Caterpillar Inc.
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Client: Ecotagious
Industry: Energy management and customer engagement
Overview: Ecotagious transforms customer energy data into actionable insights, helping utility companies drive energy savings and enhance customer satisfaction by showing users exactly how their energy is being consumed.
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Certified Scrum Master (CSM), Scrum Alliance
Certified Product Owner, Scrum Alliance