Naga Vaishnavi Rithika Devulapally
London,
Summary
I excelled as a Customer Service Advisor, mastering CRM tools and honing my problem-solving abilities to enhance customer satisfaction. My adept communication and time management skills ensured high-quality service delivery, demonstrating my adaptability and commitment to excellence in fast-paced environments.
Overview
1
1
Certification
Work History
Customer Service Advisor
Rithika
Hyderabad
07.2024 - 11.2024
I supported Sky Germany customers by answering inquiries and resolving issues, always aiming to provide a positive experience, in this fast-paced role, I developed strong communication and problem-solving skills, learning how to handle multiple tasks at once while staying focused on customer satisfaction. I also gained experience with subscription services and CRM tools, which helped me improve my efficiency and service delivery.
Education
Bachelor of Arts - Psychology, Journalism And English Literature
St. Joseph's Degree And PG College
King Koti ,Basheer Bagh , Hyderabad 11-2024
Master of Science - Psychology and Research methods.
University of ESSEX
Wivenhoe Park, Colchester CO4 3SQ, UKSkills
- Customer service excellence
- Communication
- Problem solving
- Time Management
- CRM Proficiency
- Adaptability
Accomplishments
- Volunteer at the CINI evaluation
- Training completion at Sky
- Best MOCKCHAT at Sky
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
German
Beginner
A1
Certification
- A1 Level Certification in German Language
- Completion of Intership at NEPID[GOVT.OF INDIA]
Timeline
Customer Service Advisor
Rithika
07.2024 - 11.2024
Bachelor of Arts - Psychology, Journalism And English Literature
St. Joseph's Degree And PG College
Master of Science - Psychology and Research methods.
University of ESSEX
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