Nagaveni k
Summary
To Pursue a challenging career and be a part of a progressive organization that gives me a scope to enhance my personal skills and knowledge and utilizing them towards the growth of the organization and personal development.
Overview
6
6
years of professional experience
Work History
In -Business Operations Associate IV
Hewlett Packard
08.2023 - 02.2024
- Payment Validation and Accuracy: Ensuring accurate and error-free processing of high-value amount postings for HP Partners
- Conducting pre and post-credit validations, duplicate checks, and resolving any configuration errors to maintain payment integrity
- Special Pricing Discount Management: Facilitating the process for partners to claim payment for special pricing discounts
- Managing partner data collection and validating incentive rebates based on performance and sales targets
- Handling disputes and queries from partners in a timely and efficient manner
- Reporting and Analytics: Generating daily backlog reports for management and engaging in other reporting activities
- Producing analyses and reports using business applications to support decision-making and process refinement
- Compliance and TAT Adherence: Ensuring adherence to Turnaround Time (TAT) by segregating warnings and promptly processing partner payments
- Monitoring compliance with internal and external regulations
- E2Open Operations: Managing E2Open 250K payment files on a daily basis
- Performing zero rebate calculations in E2Open and conducting serial number duplicate checks, ship date checks, and end-user verification
- Customer Support: Assisting with order transactions and addressing customer issues effectively
- Capturing, organizing, and updating customer information, ensuring timely and accurate data management
Senior Process Associate
Concentrix Daksh Service India Pvt Ltd
01.2018 - 08.2023
- Working with UK banking process
- Working in Lloyds Project under disputes and fraud operations
- Handling Customer Debit/Credit card Disputes regarding unauthorized transactions, checking whether it is related to fraud and refunding them back to customers
- Continuous Monitoring on unauthorized transactions based on customer requests
- Working on process to Refund Duplicate transactions
- Implementing fraud prevention measures, including monitoring systems, to identify and prevent potential fraudulent transactions
- Additional knowledge of Customer's Credit card and Loans
- Verifying Customer Details with their Refund Requests and payment
- Supporting Risk and Compliance team by conducting Work place security checks, & learning knowledge sessions on workplace safety and customer data privacy guidelines, conducting month on month refresher assessments on the same
- Ensuring learn adheres to client SLA and timelines
- Collective Planning with team Members in pooling ideas to improvise the process
- Retrieving Client Volume and allocating based on workflow
- Quality check with in team and updating status weekly basis
- Assisting process related queries to new team members
Education
B-Com - Banking And Insurance
Bangalore University
Bengaluru, India05-2017
Skills
- Fraud Detection and Investigation
- Transaction Monitoring
- Ability to work under pressure deadlines
- Capacity to work hard and strive for Excellence
- Customer Service
- Teamwork and Leadership
Personal Information
- Date of Birth: 09/16/94
- Nationality: Indian
- Marital Status: Single
Applications
- E2Open
- Microsoft Dynamic
- OSS
- E2Analytics
- Eclipse
- MYPRS
- PCOMM
Timeline
In -Business Operations Associate IV
Hewlett Packard
08.2023 - 02.2024
Senior Process Associate
Concentrix Daksh Service India Pvt Ltd
01.2018 - 08.2023
B-Com - Banking And Insurance
Bangalore University