Experience working in the Logistics life. Worked more than 10 projects as supporting. Act as liaison with SAP C4C customers for troubleshooting like investigating, analyzing, and solving software problems. Participate in SAP upgrades and enhancement. Provide sap training and support to end users. Provided technical support to customers, troubleshooting issues, Addressed network-related problems and monitored Network performance. Assisted with business conference calls. Monitored devices using third-party tools. Ensured end-to-end connectivity on servers. Verified network configurations through logs. Created Manual Test case documents. Utilized JIRA for project tracking, defect management, and test case management. Executed test cases, logged defects, and reported to the QA Manager. Logged and reported defects using jira. Ensured continuous testing documentation updates.
Proactive self-motivated, reliable, responsible and hard working person with a background of more than 1.5 years of expertise. Seeking the opportunity to support stakeholders' projects and requirements and looking to extend my professional career as a IT supporting and manual testing in a Well-known organization, which gives me an opportunity to enhance my technical skills. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.