Nagavignesh N
Chennai
Summary
As an assistant manager with 10 years of work experience, I oversee the quality assurance and improvement processes of healthcare RCM services to various clients, ensuring the highest standards of accuracy, efficiency, and satisfaction. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Delivery Quality
| Omega Healthcare
01.2024 - Current
- Implemented quality control measures to uphold company standards
- Collaborated with management on developing strategic plans for achieving business goals
- Reviewed completed work to verify consistency, quality, and conformance
- Evaluated individual and team business performance and identified opportunities for improvement
- Coordinated with other departments to ensure smooth flow of operations
- Monitoring the activities such as Calibration, ATA, QIP, Focus audit, Inventory review, AR aging
Supervisor - Quality
| AGS Health
02.2023 - 12.2023
- Hands on experience in working as a mentor with a head count of 3 Team leads with 24 QCAs in two different projects
- Increasing the efficiency and focus on revenue based on CPA and RPA
- Focus the bot efficacy and working with automation to improve efficiency
- Taking care of all client emails, escalations, weekly and Monthly meetings
- Preparing various reports and distribution to Senior Leadership team
- Reviewing structured problems, selecting, and applying standards and guidelines
- Assure that the team addresses all relevant issues with specified time lines
- Identifying trends to prepare possible resolution and to prevent maximum defects
Team Lead - Delivery Quality
| Omega Healthcare
12.2021 - 02.2023
- Hands on experience in working as a team mentor with a head count of 18 QCAs and 3 PCs
- Taking care of all client emails, escalations, weekly and monthly reports
- Focus the team on the task based external and internal requirements
- Providing guidance to the team based on the management directions
- Delegated daily tasks to team members to optimize group productivity
- Motivated staff through positive reinforcement techniques
QCA - AR
| Omega Healthcare
04.2019 - 11.2021
Sr. AR Executive
| Omega Healthcare
07.2017 - 03.2019
Sr. Reimbursement Specialist
| Pradot Technologies
03.2017 - 06.2017
AR Executive
| Omega Healthcare
04.2015 - 12.2016
Education
Bachelor of Science - Computer Science
Thiagarajar College
MaduraiSkills
- Strategic planning
- Process automation
- Compliance
- Customer service excellence
- Process optimization
- Resource management
- Decision-making
- Project management abilities
- Task delegation
- Problem-solving
- Coaching and mentoring
- Time management
- Cost reduction
- Goal setting
- Orientation and training
Certification
Lean Six Sigma - Green & Black Belt
Accomplishments
- Awarded as best delivery team in technology adoption
- Received appreciation for maintaining SLA above benchmark throughout CY 2024
- Received appreciation for identifying trends which resulted in higher collection
- Received appreciation for maintaining zero attrition for 9 consecutive months in CY 2022
Languages
Tamil
First Language
English
Proficient
C2
Timeline
Assistant Manager - Delivery Quality
| Omega Healthcare
01.2024 - Current
Supervisor - Quality
| AGS Health
02.2023 - 12.2023
Team Lead - Delivery Quality
| Omega Healthcare
12.2021 - 02.2023
QCA - AR
| Omega Healthcare
04.2019 - 11.2021
Sr. AR Executive
| Omega Healthcare
07.2017 - 03.2019
Sr. Reimbursement Specialist
| Pradot Technologies
03.2017 - 06.2017
AR Executive
| Omega Healthcare
04.2015 - 12.2016
Bachelor of Science - Computer Science
Thiagarajar College