Nagender Singh Chauhan
__________________________________________________________________
Gurgaon,HR
Summary
Motivated team leader with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Team Leader
Napkin Affair General Trading Company
Kuwait City
12.2021 - Current
- Worked with POS system to place orders, manage bills and resolve guests queries.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Bar Associate
MKT , DLF, Riveria Commercial Pvt Ltd.
Delhi
12.2020 - 11.2021
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make wide variety of mixed drinks.
- Assisted cashiers with processing customer payments and documenting orders.
- Engaged in suggestive selling and other sales techniques.
Digital Relationship Manager
Teleperformance PVT Ltd.
Noida
01.2020 - 11.2020
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Guest Service Officer
Hyatt Regency
New Delhi
01.2018 - 01.2020
- Collaborated with team subordinates to handle guest requirements from check-in through check-out.
- Maintained transaction security by verifying payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Guest Service Associate
Radisson Blu Plaza Delhi Airport
New Delhi
08.2016 - 12.2017
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Handled inventory of bar.Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Entered orders into MICROS computer database system. Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Trainee
The Westin Mumbai Garden City
Mumbai
02.2015 - 06.2015
- Shadowed senior team members to learn all related jobs.
- Learned new materials, processes and programs quickly to maximize performance.
Education
Bachelor of Science -
Rig Institute Of Hospitality & Management
Greater Noida 08.2013 - 07.2016
Skills
Quality control
Professional Certification
- Certification in Tequila Level 1 from International Tequila Academy
- Passed Level 2 in wines with distinction from Wine spirit education trust, London
- Certified whisky Ambassador
Timeline
Team Leader
Napkin Affair General Trading Company
12.2021 - Current
Bar Associate
MKT , DLF, Riveria Commercial Pvt Ltd.
12.2020 - 11.2021
Digital Relationship Manager
Teleperformance PVT Ltd.
01.2020 - 11.2020
Guest Service Officer
Hyatt Regency
01.2018 - 01.2020
Guest Service Associate
Radisson Blu Plaza Delhi Airport
08.2016 - 12.2017
Trainee
The Westin Mumbai Garden City
02.2015 - 06.2015
Bachelor of Science -
Rig Institute Of Hospitality & Management
08.2013 - 07.2016
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