Sharmila S

• Awarded several times for the collaboration and contribution to the projects
• Awarded several times for Customer satisfaction
• Awarded several times as performance of the quarter

Subject matter expert - (Accounts Payable) with over 8 years of experience. Seeking challenging assignments with growth-oriented organizations across the industry., Systems and Applications - SAP, Service Now, Advance Excel, Account's payables - Invoice processing, AP Helpdesk, ICC, AP Uploads, Vendor Management, Payments, issue handling, Excellent people management & presentation skills, Training, Process Documentation, Client facing, Excellent problem solving and time management skills

• Process & Service Delivery Management, Ensure KPI and SLA compliance to agreement with customers and developing remediation in case of risks or gaps and driving continuous improvements within the team. Identifying the training needs and ensure team is aware of the standard process.
• Customer & Issue Management, Develop compelling solutions to resolve customer issues and concerns by working closely with the service delivery managers.
• Stakeholder Management, Built and managed relationships with various stakeholders including Team Members, Internal Management and Customer Teams and ensuring Customer Satisfaction by bridging service gaps and setting expectations.
• Project Management, Participate and assist customer/IT in successful implementation of various carve in and carve out projects including internal change management programs.
• People Management, Responsible for developing the Key Result Areas for the team while ensuring alignment to organization commitment to customer, driving employee engagement and support the team and individual success through interactions.
• Audit Compliance, Managed internal and external audits.
• Human Resources Support, Facilitated hiring processes by raising MPRs, updating employee records, coordinating with talent/hiring teams.