Nagendra Kumar
MUGHALSARAI
Summary
Dedicated front desk professional with expertise in guest services, reservation management, and complaint resolution. Committed to enhancing guest satisfaction through effective communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
SHRIGO HOTEL BANARAS
VARANASI
09.2025 - Current
- Greeted guests warmly, ensuring seamless check-in and check-out experiences.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Coordinated room bookings using hotel management system to optimize occupancy.
- Assisted guests with luggage and provided detailed information about amenities.
- Maintained cleanliness and organization of front desk area consistently.
- Processed payments and managed cash transactions accurately at front desk.
- Collaborated with housekeeping for timely room availability and issue resolution.
- Performed data entry to maintain accurate customer records and facilitate billing.
Food and Beverage Supervisor
PERFECT STAYZ CADILLAC
VARANASI
10.2024 - 08.2025
- Supervised daily food and beverage operations to ensure seamless service delivery.
- Managed inventory levels, ordering supplies to enhance restaurant efficiency.
- Trained staff on service standards and proper food handling procedures.
- Coordinated with kitchen staff to facilitate communication during peak shifts.
- Implemented cleaning schedules to maintain hygiene and safety standards.
- Resolved customer complaints promptly to improve guest satisfaction.
- Scheduled staff in compliance with budget constraints and labor regulations.
Food Service Assistant
PSK INN
MUGHALSARAI
07.2023 - 09.2024
- Prepared and served meals adhering to safety and hygiene standards.
- Maintained cleanliness and organization of food service areas and equipment.
- Ensured safety standards across work areas, including floors, equipment, utensils, dishes, and refrigerators.
Education
10TH - 10TH
EAST CENTRAL RAILWAY INTER COLLEGE
MUGHALSARAI02-2023
Skills
- Guest services and relations
- Reservation management
- Payment processing
- Customer database management
- Front desk operations
- Staff supervision
- Complaint resolution
- Communication skills
- Training and development
- Problem solving
- File management
- Log book monitoring
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Front Desk Receptionist
SHRIGO HOTEL BANARAS
09.2025 - Current
Food and Beverage Supervisor
PERFECT STAYZ CADILLAC
10.2024 - 08.2025
Food Service Assistant
PSK INN
07.2023 - 09.2024
10TH - 10TH
EAST CENTRAL RAILWAY INTER COLLEGE