Nagendra Babu Vankayala
Bengaluru
Summary
Customer Success Manager with a proven track record at Vividhity Ventures, excelling in SaaS expertise and B2B partnerships. Successfully built a pipeline of 10+ hotel clients, enhancing client engagement and driving product adoption through strategic market research and feature planning. Adept at fostering relationships and delivering impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Manager - Partnerships
Vividhity Ventures Pvt Ltd
Bengaluru
09.2024 - Current
- Led end-to-end ownership of the Brillion1 Hotel product, driving customer success through continuous product-market alignment, and feature planning.
- Reached out to over 100+ hotel decision-makers, engaging in consultative discussions to identify gaps in existing hotel software solutions.
- Built a qualified pipeline of 10+ hotel clients, including prominent chains such as Lemon Tree, for onboarding and pilot implementation.
- Conducted deep market research to propose new features aligned with industry trends and user expectations, improving product relevance and adoption.
- Collaborations with Hotel SaaS companies to expand integration capabilities, ensuring compatibility with leading PMS, and guest experience platforms.
Business Consultant
Freelance
08.2023 - 09.2024
- As a Sales and Operations Consultant, I have successfully contributed to the growth of three startups by establishing comprehensive sales and operational frameworks.
- My expertise includes developing sales materials, defining sales processes, and implementing effective lead generation strategies.
- I have also devised annual hiring plans and set up detailed guides for pursuing B2B deals.
- On the operational side, I have managed customer onboarding, course delivery, and certificate issuance, ensuring a seamless experience for enrolled customers.
Associate Vice President Operations and Sales
Elewayte - Online Training & Placement Services
Bengaluru
08.2022 - 08.2023
- Established and managed Sales, Operations, Post Sales, Social Media, and New Initiatives teams.
- Implemented effective talent acquisition methods, cultivating a culture of empowerment and accountability.
- Spearheaded B2B collaborations with 15+ colleges across India to expand Elewayte's reach in the edtech market.
- Led on-campus and virtual events, presenting Elewayte's offerings, including skill development programs and placement assistance to students.
- Streamlined operational workflows, achieving cost savings and heightened productivity.
- Attained 1 crore+ revenue during this tenure with a minimal sales team.
Head Of Brand Marketing & New Initiatives
Verzeo
Bengaluru
01.2021 - 07.2022
- Company Overview: Our mission at Verzeo is to empower today's young minds to tomorrow's leaders by bridging the gap between the students and the modern, improvised form of education.
- Took over the position with the team size of 200 and ARR of 6 million dollars which has now grown to the team size of 600 and we are on track to get ARR of 26 million for the financial year 2022-2023.
- Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments.
- Plan, formulate & implement business development strategies to increase market penetration and to drive revenue and profitability by maximizing sales.
- Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan.
- Developed and implemented a comprehensive sales strategy to increase market share and improve customer satisfaction.
- Brainstorm ideas for business development and set-Up ORM (Online Reputation Management) team in-house.
- Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
- Our mission at Verzeo is to empower today's young minds to tomorrow's leaders by bridging the gap between the students and the modern, improvised form of education.
Associate Vice President, Branding and Marketing
Verzeo
Bangalore
05.2020 - 01.2021
- Set up multiple processes to increase market penetration and smooth process of the team of 200-250 (80% of organization at that time).
- Played a key role increasing business 20% MoM, propelled product enhancement, corporate growth strategies, and successful marketing campaigns and tactics to stimulate revenue growth and achieve organizational objectives.
- Led new product launch and development efforts by setting a market research team, assessing needs, researching market trends and competition, and defining targeted campaign direction and focus.
Manager, Business Development and Marketing
Verzeo
Bangalore
02.2020 - 04.2020
- Measured and reported on the performance of marketing campaigns, gain insight and assess against goals.
- Analyzed consumer behavior and adjusted email and advertising campaigns accordingly.
- Coordinated marketing strategies with the sales, financial, public relations, and production departments.
- Increased brand awareness to expand market share.
Team Lead
Verzeo
Bangalore
12.2019 - 02.2020
- Led BD team of 8-12 people, created and managed project plans and timelines to deliver marketing campaigns on time and escalate any issues that may prevent on-time delivery.
- Been part of core team in developing brand Identity.
- Proposed and managed marketing research projects to generate consumer insights in support of improved marketing strategy and communications.
- Partnered with creative teams, other internal stakeholders, and external agencies and vendors.
Marketing Business Development Executive
Verzeo
Bengaluru Area
07.2019 - 11.2019
- Create Strategies to develop a relationship with the most promising targets.
- Assess, plan conduct, coordinate and implement a comprehensive program for sales within the new region.
Education
Bachelor of Engineering - BE(Hons) - Chemical Engineering
Birla Institute of Technology And Science, Pilani
Goa01.2018
Skills
- SaaS expertise
- B2B partnerships
- Client engagement
- Sales and operations
- Key accounts development
Certification
Certificate of completion Instagram For Business
Affiliations
- I play frisbee as a competitive player for a Bangalore-based team, and I participate in tournaments regularly
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Native
Native
Timeline
Customer Success Manager - Partnerships
Vividhity Ventures Pvt Ltd
09.2024 - Current
Business Consultant
Freelance
08.2023 - 09.2024
Associate Vice President Operations and Sales
Elewayte - Online Training & Placement Services
08.2022 - 08.2023
Head Of Brand Marketing & New Initiatives
Verzeo
01.2021 - 07.2022
Associate Vice President, Branding and Marketing
Verzeo
05.2020 - 01.2021
Manager, Business Development and Marketing
Verzeo
02.2020 - 04.2020
Team Lead
Verzeo
12.2019 - 02.2020
Marketing Business Development Executive
Verzeo
07.2019 - 11.2019
Bachelor of Engineering - BE(Hons) - Chemical Engineering
Birla Institute of Technology And Science, Pilani
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