Nagesh Chand
Assistant Manager - Market Research
New Delhi,Delhi
Summary
Experienced Market Research Professional to Industry experts for over 10 years of experiences. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet client demands.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
Phronesis Partners
Noida, UP
11.2021 - Current
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Mentored junior team members effectively, developing competent, confident high-achieving staff.
Team Lead
Phronesis Partners
Noida
11.2019 - 11.2021
- Tracked project progress, employee hours and quality of projects.
- Prepared detailed reports on updates to project specifications, progress, identified clarification.
- Kick off call with external clients and internal PMs for project related query.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Maintained positive, professional working environment for optimal staff and customer satisfaction.
Senior Survey Programmer
Phronesis Partners
10.2017 - 11.2019
- Built and design complex customized set ups.
- Performed quality assurance testing on surveys.
- Drafted data checking procedures to detect and eliminate discrepancies and errors in collected data.
- Participated in project kick-off calls, providing necessary onboarding information to clients and participating proctors.
- FTE with one of the largest market research organization for ~2 years.
- Created programming templates, allowing survey proctors to create customized questionnaires.
- Trained staff on testing protocols for online and in-person survey proctoring assignments.
Survey Programmer
Exevo India Pvt. Ltd (Now Acuity Knowledge Partners)
Gurgoan
05.2012 - 09.2017
- Program and modify complex trackers, surveys including max-diff, conjoint, segmentation etc.
- FTE with one the biggest client for survey programming using confirmIT.
- Reviewed existing surveys for compliance and best practice adherence, editing content as necessary.
- Communicate articulately with international clients, from taking kick off calls to solving any clarifications or issues over phone or video conferencing.
Education
Master of Science - Computer Science
LPU
Jalandhar 07.2007 - 07.2011
Associate of Science - Computer Science
SJP Polytechnic
Yamunanagar 07.2004 - 07.2007
Skills
ConfirmIT
Decipher
Qualtrics
Project Management
Staff Management
MS Office
HTML, CSS, JQuery
Vendor Management
Timeline
Assistant Manager
Phronesis Partners
11.2021 - Current
Team Lead
Phronesis Partners
11.2019 - 11.2021
Senior Survey Programmer
Phronesis Partners
10.2017 - 11.2019
Survey Programmer
Exevo India Pvt. Ltd (Now Acuity Knowledge Partners)
05.2012 - 09.2017
Master of Science - Computer Science
LPU
07.2007 - 07.2011
Associate of Science - Computer Science
SJP Polytechnic
07.2004 - 07.2007