Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nagesh Chand

Assistant Manager - Market Research
New Delhi,Delhi

Summary

Experienced Market Research Professional to Industry experts for over 10 years of experiences. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet client demands.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work History

Assistant Manager

Phronesis Partners
Noida, UP
11.2021 - Current
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Mentored junior team members effectively, developing competent, confident high-achieving staff.

Team Lead

Phronesis Partners
Noida
11.2019 - 11.2021
  • Tracked project progress, employee hours and quality of projects.
  • Prepared detailed reports on updates to project specifications, progress, identified clarification.
  • Kick off call with external clients and internal PMs for project related query.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Maintained positive, professional working environment for optimal staff and customer satisfaction.

Senior Survey Programmer

Phronesis Partners
10.2017 - 11.2019
  • Built and design complex customized set ups.
  • Performed quality assurance testing on surveys.
  • Drafted data checking procedures to detect and eliminate discrepancies and errors in collected data.
  • Participated in project kick-off calls, providing necessary onboarding information to clients and participating proctors.
  • FTE with one of the largest market research organization for ~2 years.
  • Created programming templates, allowing survey proctors to create customized questionnaires.
  • Trained staff on testing protocols for online and in-person survey proctoring assignments.

Survey Programmer

Exevo India Pvt. Ltd (Now Acuity Knowledge Partners)
Gurgoan
05.2012 - 09.2017
  • Program and modify complex trackers, surveys including max-diff, conjoint, segmentation etc.
  • FTE with one the biggest client for survey programming using confirmIT.
  • Reviewed existing surveys for compliance and best practice adherence, editing content as necessary.
  • Communicate articulately with international clients, from taking kick off calls to solving any clarifications or issues over phone or video conferencing.

Education

Master of Science - Computer Science

LPU
Jalandhar
07.2007 - 07.2011

Associate of Science - Computer Science

SJP Polytechnic
Yamunanagar
07.2004 - 07.2007

Skills

    ConfirmIT

Decipher

Qualtrics

Project Management

Staff Management

MS Office

HTML, CSS, JQuery

Vendor Management

Timeline

Assistant Manager

Phronesis Partners
11.2021 - Current

Team Lead

Phronesis Partners
11.2019 - 11.2021

Senior Survey Programmer

Phronesis Partners
10.2017 - 11.2019

Survey Programmer

Exevo India Pvt. Ltd (Now Acuity Knowledge Partners)
05.2012 - 09.2017

Master of Science - Computer Science

LPU
07.2007 - 07.2011

Associate of Science - Computer Science

SJP Polytechnic
07.2004 - 07.2007
Nagesh ChandAssistant Manager - Market Research