NAGESH K T
L2 Support Engineer
Bangalore
Summary
Results-driven L2+ Technical Support Engineer with over 5 years of experience in enterprise IT support, specializing in Office 365 administration, Azure Active Directory, device troubleshooting, and user lifecycle management. Expertise in swiftly resolving hardware, software, and network issues while ensuring strict SLA compliance and delivering exceptional user satisfaction. Proven ability to enhance operational efficiency through effective problem-solving and proactive support strategies. Committed to leveraging technical skills and industry knowledge to drive continuous improvement in IT service delivery.
Overview
6
6
years of professional experience
Work History
L2 Support engineer
Karun India Solution
11.2025 - 01.2026
- Provided L2/L3 support for desktops, laptops, and enterprise applications.
- Managed incidents and service requests following ITIL best practices.
- Handled onboarding and offboarding activities.
- Provided L2 support for hardware, software, and network issues.
- Managed Azure AD user accounts and password resets.
- Resolved VPN, Wi-Fi, and connectivity problems.
- Coordinated AMC vendor support.
- Client – HP Inc. (Contract).
Specialist
HCL Tech
02.2024 - 07.2025
- Delivered end-user support for Windows systems and corporate applications.
- Logged, tracked, and resolved tickets using a ticketing system.
- Installed, configured, and maintained desktops, laptops, and peripherals.
- Provided remote and on-site support to users.
- Followed ITIL processes and SLA adherence for incident resolution and escalation.
- Client – Volvo Group.
Technical Executive
Bharath financial Inclusion Limited
01.2023 - 10.2023
- Provided desktop and end-user technical support.
- Supported Office 365 applications, including Outlook and Teams.
- Handled hardware troubleshooting for laptops and desktops.
- Managed incidents and service requests using ticketing tools.
- Ensured SLA compliance and timely issue resolution.
Associate
Avery Dennison
12.2019 - 12.2021
- Provided technical support for desktop and application issues.
- Assisted users with software installation and troubleshooting.
- Handled service requests and incident tickets.
- Supported network connectivity and hardware issues.
Education
Computer Science and Engineering
Government Engineering College
Karwar, India01-2018
Diploma - Computer Science and Engineering
HMS Rural Polytechnic
Tumkūr, India01-2014
Skills
Office 365 Administration
Azure Active Directory
Active Directory & Group Policy
ServiceNow Ticketing Tool
Desktop & Laptop Troubleshooting
VPN, Wi-Fi & Network Connectivity
Onboarding & Offboarding Support
Remote Support Tools
Hardware Support (RAM, SSD, Motherboard)
ITIL Framework (Incident, Problem, Change, Request Management)
Desktop & End-User Support (L2/L3)
Windows 10/11 Troubleshooting
Microsoft Intune (Active Directory, SSO, PingID, MFA)
Office 365 / Microsoft 365 Support
Remote Support Tools (Any Desk, Rescue LogMeIn, TeamViewer, Zscaler Proxy)
Hardware Troubleshooting and Network (VPN, DNS/DHCP)
SLA Management & Root Cause Analysis
Tools and Technologies
- Operating Systems: Windows 10, Windows 11
- Cloud: Azure AD Intune, Devices, Users and Groups, MFA (Okta / Ping ID, SSO), Bit Locker.
- Productivity: Microsoft 365, Enterprises Product
- Ticketing: ServiceNow, Jira
Timeline
L2 Support engineer
Karun India Solution
11.2025 - 01.2026
Specialist
HCL Tech
02.2024 - 07.2025
Technical Executive
Bharath financial Inclusion Limited
01.2023 - 10.2023
Associate
Avery Dennison
12.2019 - 12.2021
Computer Science and Engineering
Government Engineering College
Diploma - Computer Science and Engineering
HMS Rural Polytechnic