NAGESH NARASAPPA
Bangalore,KA
Summary
Resourceful and Experienced Infrastructure Service Responsible offering over 13 yrs. of experience in Administrative Assistance, Infrastructure consultation, change and process management. Seasoned Service Manager bringing 7 years of IT experience. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Oyster - Mercedes Benz AG & Daimler Truck AG
03.2023 - Current
- Plan, Design & Build Application infrastructure for application owners as per SAP standard templates.
- Support business critical SAP on-prem to SAP RISE migration Activities for Infrastructure layer.
- Lead Complex DB migration activity from T-systems DC to FDC as part of org. & handover to Operations team - co-ordinate with Migration planning , migration ops team
support & Review SOW (statement of work), budget for infra. migration activities with migration teams, customer & service providers. - Achieved successful end to end migration activities from legacy to Microsoft Dynamics365 for SAP application
Interface details - 3 source, 1 middleware , 1 reporting - Integration of currency conversion tool. - Support Network infrastructure separation activities as part of org. split.
- Review critical Infra. change activities for business.
- Icinga setup and maintenance - Monitoring of Infra. objects - over docker - save license cost on host - Cost saving.
- Certificate management for Internal & External facing applications.
- Support IAM topics for critical SAP customers - CyberArk.
- Weekly review calls, Monthly service updates
- Co-ordinate with cross-functional teams
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels
Technology Lead
Infosys Limited, Bangalore
08.2021 - 02.2023
- Provide consultation to ITP for Build, Run time infra enhancements and request management as per Application team requirements, Leading to reduction in lead time of at least 10% to align with Application Infra. enhancements.
- Service co-ordination, maintenance, cockpit management to establish high quality service with increased governance.
Senior Consultant
Mercedes Benz R&D Bangalore
05.2017 - 07.2021
- Provide consultation to ITP for Build, Run time infra enhancements and request management as per Application team requirements, Leading to reduction in lead time of at least 10% to align with Application Infra. enhancements.
Service co-ordination, maintenance, cockpit management to establish high quality service with increased governance.
Tech Ops Technician Database Admin.
J P Morgan Services India - Internal Database Hygiene Team
05.2016 - 04.2017
- Security Remediation on DB2 LinuxUnixWindows, Oracle, Microsoft SQL server, using Symantec tool.
Technical Service Specialist
IBM India - CMSD: Cloud Managed service Delivery
10.2014 - 04.2016
- DB2 Build automation for SAP systems using Shell scripting and log management.
Senior Systems Engineer
Infosys Limited - European Data Centre: Daimler Project
04.2014 - 10.2014
- Retained & Continued to perform responsibilities from Fujitsu, since service was taken over as part of re-badging process.
Technical Consultant
Fujitsu Consulting India - European Data Centre: Daimler Project
03.2011 - 03.2014
- DB2 LUW Database Administration 24/7 support for EDC operations team
- Incident, Task Handling, Configuration management, IBM PMR management, DB Build, upgrade and migration.
Skills
- Database Administration DB2 LUW (UDB)
- Linux, AIX, HP Unix, Windows
- Problem-solving
- Communication
- Customer Service Management
- Project Planning
- Service Quality Management
- Service Documentation
- Project Management
- Process Implementation
- Service Delivery Optimization
Certification
- IBM Information Management DB2 10 Technical Professional v3
- IBM Certified Database Associate - DB2 10.1 Fundamentals
- IBM Certified Database Administrator - DB2 10.1 for Linux, UNIX, and Windows
Timeline
Service Manager
Oyster - Mercedes Benz AG & Daimler Truck AG
03.2023 - Current
Technology Lead
Infosys Limited, Bangalore
08.2021 - 02.2023
Senior Consultant
Mercedes Benz R&D Bangalore
05.2017 - 07.2021
Tech Ops Technician Database Admin.
J P Morgan Services India - Internal Database Hygiene Team
05.2016 - 04.2017
Technical Service Specialist
IBM India - CMSD: Cloud Managed service Delivery
10.2014 - 04.2016
Senior Systems Engineer
Infosys Limited - European Data Centre: Daimler Project
04.2014 - 10.2014
Technical Consultant
Fujitsu Consulting India - European Data Centre: Daimler Project
03.2011 - 03.2014
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