Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Nagesh Varma

Bengaluru

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Business Analysis Specialist IV

JP Morgan Chase
Bengaluru
01.2021 - Current
  • Joined Global Access Team in 2021 to assist various LOBs such as FHL and Claims with access-related application issues.
  • The role requires to act as a liaison between the LOB and Access Management group (AMG) to ensure access is requested as per role based access controls (RBAC).
  • Successfully handled access administration responsibilities for various locations including FCPS Inbound, Plastics, and CDR.
  • Collaborated with various departments to enhance efficiency in workflow processes.
  • Closely examined and identified targets for improvement, particularly in the handling of Vendor Classes.
  • Established strong professional rapport with team members and superiors.

Fraud Specialist IV

JP Morgan Chase
Bengaluru
01.2017 - 01.2021
  • Took charge of Quality team, handling all process inquiries and updates.
  • Provided regular coaching and monitored calls for frontline specialists to address process gaps and improve their learning curve.
  • Engaged in projects such as Call Anatomy and AHT, aiming to identify drivers of prolonged Average Handling Time (AHT) and advising on actionable steps to enhance site's AHT ratings.
  • Managed Development Center (DC), overseeing the application of training knowledge on calls to facilitate a seamless transition to operations.
  • Offered guidance and support to employees in detecting, reporting, and mitigating instances of fraud.
  • Implemented effective customer verification processes, reducing the likelihood of fraudulent account creation.

Fraud Hotline Specialist

JP Morgan Chase
Bengaluru
02.2015 - 09.2017
  • Resolved customer inquiries regarding check deposits, held checks, and digital transactions such as wires, quick pays, and account transfers.
  • Recorded customer interactions and feedback with precision.
  • Engaged in continuous training and compliance functions.
  • Demonstrated exceptional telephone etiquette, seamlessly managing challenging calls.
  • Implemented strategies to capitalize on emerging opportunities.

Education

Graduate in BBA -

Alagappa University
Bengaluru
12.2015

Skills

  • Customer Relations
  • Root Cause Analysis
  • Quality Assurance
  • Interpersonal Skills
  • Decision-Making
  • Process Analysis
  • Effective Communication
  • Problem-solving abilities
  • Attention to Detail

Languages

  • Telugu
  • English
  • Kannada
  • Hindi

Languages

Telugu
First Language
English
Advanced (C1)
C1

Timeline

Business Analysis Specialist IV

JP Morgan Chase
01.2021 - Current

Fraud Specialist IV

JP Morgan Chase
01.2017 - 01.2021

Fraud Hotline Specialist

JP Morgan Chase
02.2015 - 09.2017

Graduate in BBA -

Alagappa University

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Nagesh Varma