NAGESHA V
Bengaluru
Summary
Dynamic operations leader with extensive experience at Apollo Diagnostics, excelling in cost management and quality control. Proven track record in optimizing workflows and enhancing team performance. Skilled in P&L calculation and fostering employee relations, driving service excellence and operational efficiency in healthcare diagnostics.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Deputy Operation Manager
Apollo Diagnostics Apollo Health and Lifestyle Ltd.
01.2024 - Current
- Updating, analyzing, and excelling at test results and the same reports to managers.
- Managing of technical records and preparing of reports.
- Proficient at maintaining laboratory equipment calibration.
- Manage the team and support the team.
- Give information for the new laboratory technician about the methods.
- Capable of analyzing test results and making reports. Within TAT.
- EBITA.
- PnL Calculation and Cost Cutting.
- Managed daily operations to ensure service excellence in healthcare diagnostics.
- Coordinated cross-departmental communication to streamline workflow efficiency.
- Performed regular audits of employee workflows to identify opportunities for improvement.
- Analyzed data from customer surveys to identify areas needing improvement in service delivery.
- Conducted performance reviews for subordinate staff, providing feedback and guidance on improvement.
- Organized logistics for large-scale events, including scheduling personnel and transportation needs.
- Maintained up-to-date records of operational costs and expenses for budgeting purposes.
- Tracked KPIs related to operations performance, delivering regular updates on progress towards goals.
- Implemented quality control measures for accurate diagnostic results and patient safety.
- Trained and mentored staff on operational procedures and best practices.
Assistant Operation Manager
Apollo Diagnostics Apollo Health and Lifestyle Ltd.
01.2020 - 01.2024
- Coordinated daily operations across multiple departments to enhance workflow efficiency.
- Managed inventory levels and maintained accurate records for operational supplies.
- Ensured that all operational tasks were completed within established timeframes.
- Coordinated logistical activities such as transportation scheduling or material handling services.
- Maintained accurate records of financial transactions and employee data.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Analyzed current trends in industry practices to develop new strategies for success.
Sr. Lab In Charge
Apollo Diagnostics Apollo Health and Lifestyle Ltd.
01.2017 - 01.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Medical Laboratory Technology
Mysore Medical College And Research Institute Mysore
Mysore 09-2015
Skills
- Report preparation
- Quality control
- Cost management
- Problem-solving
- Workflow optimization
- Performance evaluation
- Time management
- Logistics coordination
- Compliance monitoring
- Purchasing and planning
- Operational efficiency
- Operations management
- Service delivery management
- New employee hiring
- Logistics management
- Employee supervision
- Customer engagement
- Budget tracking
- Cost analysis and savings
- Team building
- Employee relations
- Cost reduction
- PnL Calculation and Cost cutting
- EBITDA
Interests
Hobbies: Photography, cricket, listening to music, and visiting new places.
Certification
ISO15189
Accomplishments
Best operation-supporting manager, ROK 2022.
Timeline
Deputy Operation Manager
Apollo Diagnostics Apollo Health and Lifestyle Ltd.
01.2024 - Current
Assistant Operation Manager
Apollo Diagnostics Apollo Health and Lifestyle Ltd.
01.2020 - 01.2024
Sr. Lab In Charge
Apollo Diagnostics Apollo Health and Lifestyle Ltd.
01.2017 - 01.2020
Bachelor of Science - Medical Laboratory Technology
Mysore Medical College And Research Institute Mysore