Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Nageswara Rao Chenna

Nageswara Rao Chenna

Hyderabad

Summary

Dedicated and highly skilled Infrastructure Engineer with 14 years of experience managing IT infrastructure solutions and expert in End-to-End IT Operations. Adept at aligning technology with organizational goals, ensuring high availability, and optimizing system performance. Seeking opportunities to leverage my expertise and leadership skills in a dynamic IT environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Unified Communications Engineer

Aveva Software LLP
09.2014 - Current
  • Experienced at site migrations and capable of handling IT infrastructure alone without any dependencies
  • Led the deployment and configuration of SBCs to ensure secure and efficient voice and video communication
  • Configured voice routing policies and dial plans in Microsoft Teams to manage and direct inbound and outbound calls
  • Experienced in creating and managing call queues and auto attendants to improve call handling and customer service
  • Implemented a work from home (WFH) arrangement at the Hyderabad location quickly and effectively during a global pandemic is a commendable achievement
  • It demonstrates my adaptability and ability to respond to challenging circumstances
  • Having onsite experience at UK & Paris location to handle the site
  • Replicated many client-environment at test-labs to reproduce the client issues for finding RCA
  • Worked with network team for various downtimes and monitoring the connectivity of device status
  • Supported the Network team in implementing various projects, such as network upgrades, migrations, and new deployments
  • Ensured seamless integration and minimal downtime
  • Monitored network performance using Windows Server tools and third-party applications
  • Worked closely with the Network team to support joint projects and initiatives, ensuring seamless integration of Windows systems with the network
  • Ensured timely application of patches and updates to Windows servers and systems, maintaining security and performance standards
  • Administered Microsoft Teams and successfully oversaw voice migration (AV) projects, enhancing communication capabilities
  • Oversaw IT hardware procurement, vendor selection, and management, resulting in cost savings and improved services
  • Installed, configured, and troubleshooted Windows Server environments (2008, 2012, 2016, 2019), maintaining system stability
  • Proficient in virtualization with expertise in Hyper V (2008, 2012, 2016, 2019) and standalone VMware environments
  • Provided outstanding support for OS, patching, and server management, ensuring minimal downtime and optimal system performance
  • Led Azure IAM role management, strengthening security and access controls for cloud resources
  • Worked on RBAC roles and Managed Identity based authentications
  • Experienced in managing Azure Boards and projects
  • Worked on Azure Key Vaults to store secrets and certificates
  • Worked with Azure Infrastructure tools like ARM templates
  • Managed Office 365 online exchange and user accounts, ensuring seamless communication and collaboration
  • Effectively managed budgets, monitored KPIs, and optimized resource allocation for IT projects
  • Developed and executed high-level IT strategies, translating them into actionable projects
  • Provided leadership for cross functional teams, fostering collaboration and meeting project milestones.

Systems Engineer (Asst.Mgr)

HSBC Electronic Data Processing India Pvt. Ltd. (HDPI Ltd.)
06.2008 - 04.2013
  • Maintaining Active Directory, including user management (creation and deletion) and assigning user rights
  • Implementing group policies to enforce security and management rules, such as account lockout policies, password policies, and restricting user desktops
  • Managing backups using Veritas NetBackup, including daily incremental backups and weekly full backups
  • Monitoring backup status for successful completion and performing file restorations when necessary
  • Updating Microsoft patches and service packs as per the security policy
  • Ensuring the timely application of patches and upgrades
  • Implementing NTFS permissions to control access to department folders and data sharing
  • Configuring home folders and assigning disk quotas to users
  • Handling incidents raised through the Global Service Desk (GSD) and resolving issues within Service Level Agreements (SLA)
  • Performing root cause analysis to address recurring issues
  • Troubleshooting TCP/IP and LAN issues, ensuring network functionality
  • Conducting regular health checks of servers and performing backup checks
  • Performing daily system maintenance checks before business hours and providing ongoing support during business hours
  • Assisting with user maintenance tasks, such as profile creation, modifications, password resets, and other support activities within agreed SLAs
  • Reporting and monitoring frequently occurring problems, collaborating with relevant support teams for quick resolution
  • Managing tape backups within defined schedules
  • Maintaining McAfee Antivirus using policy Orchestrator (EPO) Console
  • This includes generating reports and taking appropriate actions in response to virus detections and other security related issues
  • Configuring and troubleshooting Lotus Notes, a communication tool used across HSBC.

Education

Bachelor of Science - Computer Science

NAD High School
Visakhapatnam, Andhra Pradesh

Skills

  • Azure IAM Role Management
  • Active Directory Management
  • Virtualization (Hyper-V, VMware)
  • Office 365 Online Exchange
  • IT Hardware Procurement
  • Server Performance Monitoring & Patch Management
  • Microsoft Teams & Voice Migrations
  • AV & EV solutions
  • Audit & Policy governance
  • OS and Server Management ((2008, 2012, 2016, 2019)
  • Stakeholder Management
  • Incident & Change Management
  • AWS skills
  • Storage & Backups
  • Data center Management
  • Networking
  • Monitoring
  • ITSM

Certification

  • ITIL 4 Foundation Certificate
  • Microsoft certified Azure administrator associate
  • Microsoft Certified Professional (MCITP)
  • VMware Certified Associate (VCA)
  • Trained in Cisco Certified Network Associate (CCNA)
  • Trained on AWS administration from Digital Lync training center

Accomplishments

  • Played key role at ES to EDS site movement
  • Played key role at the time of New floors and extensions at Aveva
  • Implementation of Help desk concept at Hyderabad
  • Multiple Lab environments for end-users to replicate client environments
  • Converted standalone servers to virtualization environments
  • Floor extensions project which includes end to end involvements
  • NAS storage implementation for product team to backup their builds
  • I-Labs movement to Aveva
  • Cognizant movement to Aveva
  • IOCL project implementation on client site (vizag- India)
  • Resource utilization project to balance Virtual machines for operations
  • Led the major role for WFH during Pandemic
  • Implemented Contact Center model for Service Desk with MS team auto attendant feature
  • Deployment of new poly devices at hyderabad location and global site remotely
  • Implemented Password synchronization for all 56-domain controllers
  • Played Key role at SOC2 audit at hyderabad location
  • Successfully implemented IVR concepts for finance teams at Malaysia and Cambridge
  • CEC Setup and configuration at Hyderabad site
  • Regional townhall setups
  • Configured Cisco Jabra profiles and Ring central
  • Configured share file
  • TSA program implantation

Timeline

Unified Communications Engineer

Aveva Software LLP
09.2014 - Current

Systems Engineer (Asst.Mgr)

HSBC Electronic Data Processing India Pvt. Ltd. (HDPI Ltd.)
06.2008 - 04.2013

Bachelor of Science - Computer Science

NAD High School

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Nageswara Rao Chenna