Nagma Khan
Bengaluru
Summary
As a highly efficient professional with more than 5 years of experience, I have a demonstrated history of working while planning and maintaining work schedules, updating procedures and policies, and performing customer service activities. I am responsible for overseeing day-to-day operations, Including managing resources, ensuring compliance with regulations, and developing and implementing strategies to optimize performance. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients.
Overview
6
6
years of professional experience
Work History
Senior Customer Support Specialist
RK technology
Bengaluru
03.2024 - 12.2025
Implemented a ban on specific transactions to ensure compliance with company policies.
- Conducted credit analysis, structured commercial loans, and managed portfolio of mid-market corporate clients to support financial goals.
- Processed customer transactions efficiently and accurately.
- Resolved client account inquiries and service issues to ensure customer satisfaction.
- Analyzed financial documents to assess creditworthiness of applicants.
- • Audited financial transactions for AML (Anti-Money Laundering) and KYC compliance, reducing operational risk flags.
- We use payment gateways like Stripe, PayPal Business-Braintree.
- Proposed and implemented innovative solutions that improved team performance and enhanced service delivery.
Sr. DBOR
Alorica India Pvt Ltd
Bengaluru
07.2020 - 01.2023
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information.
- Collaborated with cross-functional teams to identify and resolve quality issues, resulting in a X% improvement in product reliability
- Developed and maintained quality metrics for tracking and measuring product performance
- Developed and implemented usability tests to ensure a positive user experience
- Performed risk assessments to identify and mitigate potential quality issues
Sr Executive
Aegis customer support Pvt Ltd.
Bengaluru
10.2019 - 04.2020
- Managed the executive calendar and organized travel arrangements, resulting in a stress-free experience for the executive
- Partnered with executive leadership to develop a vision and mission that aligned with the company's long-term goals
- Scheduled meetings and appointments for the executive, ensuring that the executive had a full and productive day
- Presented project updates to executive team to ensure alignment and keep stakeholders informed
Education
Amrutha Public School
Bangalore06-2012
Commerce - HEBA-55.66%
The Oxford PU College
Bangalore, Karnataka04-2010
Skills
- Leadership Skills
- Communication
- Computer Skills
- Customer Service
- Ability to Work in a Team
- Ability to Work Under Pressure
- Leadership
- Communication Skills
- Effective Time Management
- Highly Organized
Languages
- English
- Hindi
- Tamil
- Kannada
Personal Information
- Date of Birth: 07/18/93
- Nationality: Indian
- Place of Birth: Karnataka
Hobbies and Interests
- Listening to Music
- Make reels
- Cooking
Disclaimer
I hereby declare that all the above information is given by me is true and genuine as to the best of my knowledge.
Timeline
Senior Customer Support Specialist
RK technology
03.2024 - 12.2025
Sr. DBOR
Alorica India Pvt Ltd
07.2020 - 01.2023
Sr Executive
Aegis customer support Pvt Ltd.
10.2019 - 04.2020
Amrutha Public School
Commerce - HEBA-55.66%
The Oxford PU College