Summary
Overview
Work History
Education
Skills
Roles & Responsibilities
TEAM LEADERSHIP
Timeline
Generic
NAGOOR SAHEB SHAIK

NAGOOR SAHEB SHAIK

AREA SERVICE MANAGER
Hyderabad

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Language
19
19
years of professional experience

Work History

Service Manager

Sri Dhatre Mobiles (Whirlpool)
01.2026 - Current
  • Served as Service Manager at Sri Dhatre Mobiles (Whirlpool) from 5th Jan 2026 to present.
  • Oversaw daily operations to ensure exceptional customer service and satisfaction.
  • Developed training programs for staff to enhance product knowledge and sales techniques.
  • Implemented strategies to optimize inventory management and reduce stock discrepancies.

Team leader (HA)

R-Logic Technology Services I P Ltd (SAMSUNG)
01.2018 - 12.2025
  • Led a team at R-Logic Technology Services I P Ltd (SAMSUNG) from 2018 to December 2025.

Technical support

Celkon Impex Pvt Ltd
01.2011 - 01.2017
  • Provided technical support for service team at Celkon Impex Pvt Ltd, resolving customer issues and enhancing service quality from 2011 to 2017
  • Increased customer retention through providing exceptional technical support and troubleshooting assistance when needed.
  • Improved customer satisfaction by implementing streamlined technical support processes and procedures.
  • Provided technical support to cross-functional teams, contributing to successful project completion.

Service executive

mobiquest (Nokia Care)
01.2008 - 01.2010
  • Provided customer support at Nokia Care, assisting clients with inquiries and issues.
  • Led cross-functional teams to enhance customer experience and streamline service processes.
  • Developed strategic initiatives to improve operational efficiency and reduce service delivery time.
  • Mentored junior staff, fostering skill development and promoting knowledge sharing within the team.

Education

BSC - BACHELOR OF SCIENCE

SRK DEGREE COLLEGE
Ongole, India
03-2007

INTERMIDIATE - MPC

VENUS Jr.COLLEGE
Ongole, India
03-2004

HIGH SCHOOL - SSC

RCM HIGH SCHOOL
DONAKONDA
03-2002

Skills

Service Operations Management

Customer Service & Handling

Time prioritization

Excellent communication

Service Revenue Optimization

Service delivery

Performance tracking

Performance review

Problem resolution

Roles & Responsibilities

  • Gained 8 years of strong experience in Consumer Electronics & Home Appliances based Service & sales industry in various reputed organizations.
  • Having Strong experience in driving the targeted revenue volumes by utilizing the given team members (Up to 50 Engineers & 10 Backend Staff) at each service center.
  • Having good negotiation skills and customer handing at VOC.
  • Having good exposure in maintaining and cascading of the numbers achieved vs pending reports on daily basis of any given month.
  • Having good knowledge in Demonstration of the latest launched products as well as training the team members on the same
  • Having proven track record of Marinating the NPS (Net Promoter Score) to 90% month on month which is a key parameter in Retail Industry.
  • Managing the team members of department.
  • Daily activity in store making store up by 10.00 am to 8 pm make customer / dealer comfortable.
  • Includes overall store operations, finance and cash indenting staff and overall administration
  • Handling customer / dealer queries about both consumer electronics and mobile related issues.
  • Planning for promotional activity.

TEAM LEADERSHIP

  • Leading, training through online product Training & monitoring the performance of team.
  • Members to ensure efficiency in service operations and meeting of individual & group targets.
  • Online Demonstration: Responsible for taking appointments of Major Clients to demonstrate the various Product features and differences which are new in to the Market.
  • Training: Responsible for the training of all the new store manpower for setting up the operation and standards of working as per the company norms.

Timeline

Service Manager

Sri Dhatre Mobiles (Whirlpool)
01.2026 - Current

Team leader (HA)

R-Logic Technology Services I P Ltd (SAMSUNG)
01.2018 - 12.2025

Technical support

Celkon Impex Pvt Ltd
01.2011 - 01.2017

Service executive

mobiquest (Nokia Care)
01.2008 - 01.2010

BSC - BACHELOR OF SCIENCE

SRK DEGREE COLLEGE

INTERMIDIATE - MPC

VENUS Jr.COLLEGE

HIGH SCHOOL - SSC

RCM HIGH SCHOOL
NAGOOR SAHEB SHAIKAREA SERVICE MANAGER