Analyst I Infrastructure Services
ADUSA Project
- Enterprise Storage Management: Administered and optimized NetApp ONTAP, EMC PowerMax, XtremIO, HPE Nimble, Alletra, 3PAR, Scality, and IBM storage systems
- Performed LUN provisioning, snapshot management, storage tiering, deduplication, and compression to enhance performance and capacity utilization
- SAN & NAS Administration: Configured Fibre Channel (FC), iSCSI, NFS, and SMB/CIFS storage environments
- Managed SAN zoning, multipathing (MPIO/ALUA), and storage masking to ensure high availability and secure data access
- Performance Tuning & Monitoring: Analyzed IOPS, latency, and throughput using tools like NetApp Active IQ, EMC Unisphere, HPE Infosight, and IBM Spectrum Control
- Optimized RAID configurations, workload balancing, and cache settings to improve efficiency and minimize bottlenecks
- Automation & Documentation: Automated storage tasks using PowerShell, Python, and Ansible, reducing manual efforts by 30% and improving operational efficiency
- Developed and maintained SOPs, runbooks, and disaster recovery (DR) documentation for streamlined storage operations
- Storage Migration & Upgrades: Supported data migration and storage refresh projects, upgrading legacy infrastructure to all-flash and hybrid storage solutions
- Coordinated with vendors for hardware replacements, firmware updates, and RMAs, ensuring minimal downtime and seamless transitions
- High Availability & Fault Tolerance: Designed and maintained high-availability storage solutions using RAID configurations, multi-pathing (MPIO/ALUA), and metro-cluster replication to prevent single points of failure
- Critical File Restoration: Successfully performed critical file restorations during major incidents, ensuring No impact on file availability to users within the SLA
- ITIL, Incident Management (P1/P2 Calls) & Ticketing: Managed P1/P2 incidents and bridge calls to coordinate real-time issue resolution for major storage outages, ensuring minimal impact on business operations
- Collaborated with cross-functional teams to troubleshoot critical issues and restore services within SLA timelines
- Managed incident, problem, and change requests using ServiceNow, following ITIL best practices to minimize downtime and service disruptions
