Abhishek Nagula

· Deliver L2 operations support for the Payments platform including issue investigation, escalation, and resolution in alignment with SLA and compliance requirements.

· Apply SRE principles and techniques such as automation, observability, and continuous improvement to enhance reliability and operational efficiency of payment services.

· Monitor application health and performance through proactive alerting, dashboards, and logs to ensure high availability and quick response to production issues.

· Manage incidents end-to-end — including triage, root-cause analysis, coordination with engineering teams, and communication of impact and recovery progress.

· Contribute to resilience improvements by identifying repeated failures, optimizing runbooks, and implementing preventative measures to reduce operational risk.

• Led a cross-functional team in technology enablement initiatives for the Product, driving adoption of new tools, improving process efficiency, and enhancing user experience.
• Spearheaded technical enablement activities, including training, documentation, and support frameworks, resulting in increased team productivity and faster onboarding.
• Collaborated with product development, engineering, and operations teams to implement scalable technology solutions and improve deployment workflows.
• Defined and executed enablement strategies aligned with product goals, ensuring seamless integration of new features and tools into customer-facing platforms.
• Monitored performance metrics and feedback to refine technical support processes, reduce downtime, and enhance user engagement.
• Mentored and guided team members on best practices in technology enablement, fostering a culture of continuous learning and innovation.

• Drive day-to-day BAU operations across Red Hat Openshift, PCF, and Azure, ensuring platform stability, security, and optimal performance

• Spearhead design and deployment of OpenShift clusters in both bare-metal

and VM-based environments

• Lead application workload migration from PCF to OpenShift, ensuring seamless transition with minimal downtime

• Manage platform resources on OCP including Persistent Volume creation, role- based access modifications, and Operator installations

• Partner with the Observability team to develop detailed Grafana dashboards for real-time platform monitoring

• Build and maintain Splunk dashboards for proactive health checks and alerting

• Perform PCF foundation upgrades and Diego cell scaling to improve system performance

• Deliver Kubernetes-based platform support managing configurations and incident triage

• Collaborate with cross-functional teams to onboard workloads into hybrid cloud environments

• Monitor issues flagged by down detectors, engaging in troubleshooting sessions

• Provided L3 support for environment and production-related issues

• Analyzed code and made modifications to existing software

• Handled emergency recovery support interacting with clients

• Worked on script filling/refilling, adjudication of scripts, and drug utilization review functionalities

• Created alerts in Splunk and AppDynamics to support application availability

• Led a team of 4 in providing system support and troubleshooting

• Analyzed issues caused by major events with SRE techniques

• Developed complex SQL queries for report generation

• Created metrics dashboard and alerts in AKS

• Migrated applications from on-premises to Azure

• Successfully migrated Windows and Linux Servers from on-premises to Azure

• Executed migration of SQL Servers from on-premises to Azure

• Managed and troubleshot replication and migration issues

• Conducted discovery and assessment of on-premises servers

• Played a role in the construction and configuration of Virtual Machines

• Created and implemented VNETs and NSG rules

• Contributed to Identity and Access Management

• Managed traffic at the server level to ensure optimal performance

• Implemented scalable software solutions using agile methodologies

• Collaborated with cross-functional teams for feature design and deployment

• Conducted code reviews and debugging sessions

• Successfully migrated applications to the Cloud and deployed them through PCF

• Led design and migration of applications to Microservices

• Facilitated Scrum calls for project updates and coordination

• Provided L3 Support for Environment and Production

• Implemented Shell scripts for production maintenance

• Led a team of junior software engineers in successful project delivery