Naheeda Taj
.
Bangalore,KARNATAKA
Summary
I desire a career, which is always looking upward with the ample opportunities for my growth. I seek to joint the organization, which providing me wide ranging explore, sufficient responsibility while using my complete capabilities of skill. I will be always ready for the growth of the organization with my greater efforts.
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 3-year track record of success in Banking Industry. Multi-talented Relationship Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
10
10
years of professional experience
2
2
Certifications
5
5
Languages
Work History
NRI Relationship Manager
IDFC FIRST BANK Ltd
Bangalore
2024.04 - Current
- Managing the banking portfolio of 450 customers
- Meeting customers
- Handling mail complaints of customers
- Assisting customers on getting their account reopening which are in dormant
- Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs
- Strong collaborator and active listener with excellent verbal and written communication skills
- Offering 3-year track record of success in Banking Industry
- Multi-talented Relationship Manager consistently rewarded for success in planning and operational improvements
- Experience in policy development and staff management procedures positively impacting overall morale and productivity
- Assisting customers on updating the KYC documents
- Validating KYC documents
- Advising customer about investment products (Life insurance, fixed deposit and general insurance)
- I was awarded on achieving the target Forex transactions, NTB and Life insurance
Elite Relationship Manager
KOTAK Mahindra Bank Ltd
Bangalore
2023.09 - 2024.03
- Managing the banking portfolio of 500 customers
- Handling mail complaints of customers
- Assisting customers on getting their account reopening which are in dormant
- Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs
- Strong collaborator and active listener with excellent verbal and written communication skills
- Adding new current accounts and savings account to the bank
- Assisting customers on updating the KYC documents
- Validating KYC documents
- Advising customer about investment products (Life insurance, fixed deposit and general insurance)
- Suggesting customer for the credit card offers / Personal loans / Home loans
- I was awarded on achieving the target in Casa numbers for the month of November
NRI Relationship Manager
AXIS Bank Ltd
Bangalore
2020.12 - 2023.08
- Managing the banking portfolio of 1200 customers
- Handling mail complaints of customers
- Assisting customers on getting their account reopening which are in dormant
- Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs
- Strong collaborator and active listener with excellent verbal and written communication skills
- Offering 3-year track record of success in Banking Industry
- Multi-talented Relationship Manager consistently rewarded for success in planning and operational improvements
- Experience in policy development and staff management procedures positively impacting overall morale and productivity
- Assisting customers on updating the KYC documents
- Validating KYC documents
- Advising customer about investment products (Life insurance, fixed deposit and general insurance)
- I was awarded on achieving the target on General insurance, life insurance, account opening and home loan
Customer Service Specialist
Zoomcar India Private Limited
Bangalore
2019.08 - 2020.12
- Working on the tickets
- Allocating alternate vehicles
- Working on the inventory
- Helping the customer to find out the vehicles
- Identify, research, and resolve customer issues using the computer system
- Follow-up on customer inquiries not immediately resolved
- Recognize, document and alert the supervisor of trends in customer calls
- Recommend process improvements
- Other duties as assigned
Customer Service Executive
Bank Bazaar
Bangalore
2018.02 - 2019.04
- Selling different bank credit cards to the customers
- Validating the documents
- Cross verifying the address and income documents
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Described product and service details to customers to provide information on benefits and advantages.
Senior Technical Advisor
Concentrix India Services Private Limited
Bangalore
2015.07 - 2017.12
- Providing technical software diagnosis & troubleshooting for APPLE-based solutions
- Helping customer is registering Apple care protection plan & details on support coverage & eligibility apple technologies as described in apple care support service plan
- Taking complete ownership as a case resolving manager & providing one time exception for customer in any HARDWARE coverage of IOS device
- Providing technical resolution as a MAC EXPERT for customers
- Ensured clear communication between stakeholders by translating complex technical concepts into easily digestible terms.
- Resolved escalated customer concerns promptly, maintaining a positive company image and fostering continued business relationships.
- Enhanced system performance by conducting comprehensive technical analyses and providing strategic recommendations.
- Established strong relationships with clients, ensuring their satisfaction with delivered services and cultivating long-term partnerships.
CSA
First Advantage
Bangalore
2014.10 - 2015.07
- Interacting with the clients
- Creating leads for the new candidate for the BGV verification
- Preparing reports end of the verification
- Identify, research, and resolve customer issues using the computer system
- Follow-up on customer inquiries not immediately resolved
- Other duties as assigned
Education
BBA -
Abbas Khan Degree College For Women
Bangalore 2010.01 - 2013.01
PUC -
Abbas Khan PU College
Bangalore 2008.01 - 2010.01
SSLC -
OVVS School
Bangalore 2007.01 - 2008.01
Skills
- Basic electronic
- Basic electronic
- Basic electronic
- Basic electronic
Personal Information
- Father Name : Shaik Nisar Ahmed
- Husband's Name: Naushad
- Date of Birth: 10/21/92
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above given information are true as per my knowledge.
Certification
IRDA
Timeline
NRI Relationship Manager
IDFC FIRST BANK Ltd
2024.04 - Current
Elite Relationship Manager
KOTAK Mahindra Bank Ltd
2023.09 - 2024.03
NRI Relationship Manager
AXIS Bank Ltd
2020.12 - 2023.08
Customer Service Specialist
Zoomcar India Private Limited
2019.08 - 2020.12
Customer Service Executive
Bank Bazaar
2018.02 - 2019.04
Senior Technical Advisor
Concentrix India Services Private Limited
2015.07 - 2017.12
CSA
First Advantage
2014.10 - 2015.07
BBA -
Abbas Khan Degree College For Women
2010.01 - 2013.01
PUC -
Abbas Khan PU College
2008.01 - 2010.01
SSLC -
OVVS School
2007.01 - 2008.01