Nahid Khan
Administration | Strategic Leadership | Expert Advisor Result-oriented professional with a proven record of achievement in conceiving & implementing effective ideas; targeting top level assignments with a leading organization of repute
Kausa (Mumbra)
Summary
Dynamic career of 15 years that reflects rich experience & year-on-year success in Administration, Facility Management & Fleet Management:
o Leading the development, implementation, evaluation & modification of administrative policies & procedures to optimize resource & capacity utilization across various functions.
o Establishing & managing general administrative activities including infrastructure management, vendor development, budgeting, housekeeping, transport management & security management in cost effective manner to ensure departmental profitability thereby achieving business goals.
Proven track record of establishing facility processes & SOPs, streamlining workflow and creating environment to enhance productivity:
o Managing the procurement of materials, machinery & office equipment; ensuring correct forecasting of supplies to maintain optimum inventory and developing cordial relations with vendor base to get competitive rate.
o Developing budgets & annual plans to manage facilities as per organizational needs, maintaining the inventory of materials and steering procurement of same in desired time frame.
Directed cross-functional & cultural teams using interactive & motivational leadership; acknowledged for leading, coaching & mentoring 10-15 team members to achieve resource wise productivity & optimization
A forward thinking person with strong communication, analytical & organizational skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate goals.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Manager – Administration Infrastructure Service
Accurate Background Business Processing (KPO/ITES)
02.2023 - Current
- Facilities Management: - Managing all aspects of office facilities, including maintenance, physical security, cleaning, and utilities.
- Cafeteria Management: - Overseeing the daily activities of the cafeteria which involves planning, coordinating, and overseeing operations, maintaining records, ensuring hygiene and sanitation standards are met, and complying with legal health and safety regulations for employees. Arranging special cuisine for festivals and events.
- Guest Management: - Managing high-end clients, hotel booking, ground transportation, Ensure compliance in all aspects of travel procedures.
- Fleet Management: - Taking care of employees, Clients, Guest & Executive transportation. Sorting out employee’s issue pertaining to transport, ensuring 100 % smooth services & vehicle compliance.
- Vendor Management: - Establishes and nurtures relationships with contractors and vendors to optimize facility operations. Coordinates and follows up with vendors, promptly addressing complaints and ensuring timely resolution of breakdowns. Conducts vendor evaluations and ratings and initiates the request for proposal/request for quotation (RFP/RFQ) process for vendor selections.
- Health and Safety: - Maintaining health and safety protocols in the workplace. Conduct regular audits and inspections to ensure compliance with regulations.
- Budget Management: - Develop and manage the office facilities budget. Monitoring expenses and identify cost-saving opportunities.
- Space Planning: - Collaborate with department heads to optimize office layout and space utilization. Coordinate office moves and seating arrangements as needed.
- Social Event Planning: - Planning and executing social and cross-team in the offices. Undertaking employee engagement initiatives to keep people together & made the workplace exciting, rewarding & engaging.
- Problem Resolution: - Addressing and resolving workplace-related issues and complaints in a timely and effective manner. Serve as a point of contact for employees regarding office facilities and services.
- Continuous Improvement:- Identifying areas for improvement in office operations and implementing solutions to enhance efficiency and employee satisfaction.
- Emergency Response:- Develop and implement emergency response procedures. Coordinate drills and training sessions to ensure readiness in case of emergencies.
- Coordinating with Property team for any issue related to building management, water, DG, Electricity etc. Ensuring adherence to SOP’s.
- Experienced in fostering diversity,equality and inclusion initiatives within administrative teams, ensuring a supportive and inclusive work environment. Proficient in implementing agile working methodologies to enhance productivity and adaptability within administrative operations.
Manager – Administration
Sterlingcheck (KPO/ITES)
12.2009 - 01.2023
- Led a team of 11 direct reportees and 210 third party staff
- Overall responsible for admin & facilities management of 3No’s offices in same building & 2No’s offices in other location
- Leading space management in the organization, forecasting the plan and presenting with leadership
- Worked as Key Contributor to Food & Transport Committee for resolving issues & providing simple solutions pertaining to hygiene & food quality
- Cafeteria Management, Travel Desk, Fleet Management, Vendor Management, employee engagement initiatives, coordinating with Property team, calculating and comparing costs, Soft-Tools management, Floor plan/seating plan, Budget proposal, Documentations, Policy, and Compliance, ISO Audit preparation & co-ordination, Physical security management.
Assistant Manager – Administration
Arabian Export Ltd (Fish/ Meat Exporting)
02.2008 - 11.2009
- Monitoring Day to Day Administration function & Infrastructure
- Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities
- Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques, etc
- Oversee acquisition, installation and commissioning of equipments that are required for the facility - like IT accessories, air conditioning, DG etc
- Acting as info-hub for providing administration related information and supervising administrative activities like general admin, verification of stationery stock, petty cash, courier, florist, pest control, housekeeping, etc
- Managing repairs, maintenance, replacement of office equipments, appliances, furniture, furnishings, vehicles, building, etc.
Team Manager – Administration
ICICI BANK (Home Loan)
06.2006 - 02.2008
- Handling a Team of 7 Executive and 2 DSA of the company
- Serving the existing customer from lead generation till the Closing
- Understanding the customer need and formulating a mutual acceptable solution
- Coordinating with credit manager for solving the queries of file
- Taking approval from Regional head and solving queries related to file process for sanction till disbursement
- Verifying the document of the customer and solving the queries of the file
- Verifying the pan card and checking the customer credit history in CIBIL
- Handling the customer queries till file process from sanction till disbursement
- Maintain the MIS working on software like APS, FINONE
- Coordinating with Builder person, Society chairman to solving queries of the file
- Coordinating with technical and legal department to solve the queries of the report they submitted
- Coordinating with verification and RCU department regarding the report and TAT to follow.
Education
PGDBA - operation management
NIM
B.Com -
N.K.T.T College
HSC -
St.John Baptish High School
Thane, India 04.2001 -
SSC -
National English High School
Thane, India 04.2001 -
Skills
General Administration & Infrastructure
Accomplishments
- Won a Trophy from ICICI Lombard General Insurance for 100% penetration of Home insurance product to Home Loan Clients.
- Received an Award of “Star performer” from Sterling.
Training And Development
- Successfully completed ISO 9001 -2008 training conducted by BSI.
- Completed Six Sigma yellow belt training conducted by Sterling.
- Completed LDP (leadership development program) conducted by Sterling.
- Completed Crisis disaster management training conducted by Preparis.
Personal Information
Date of Birth: 06/06/1983
Martial Status : Married
Timeline
Manager – Administration Infrastructure Service
Accurate Background Business Processing (KPO/ITES)
02.2023 - Current
Manager – Administration
Sterlingcheck (KPO/ITES)
12.2009 - 01.2023
Assistant Manager – Administration
Arabian Export Ltd (Fish/ Meat Exporting)
02.2008 - 11.2009
Team Manager – Administration
ICICI BANK (Home Loan)
06.2006 - 02.2008
HSC -
St.John Baptish High School
04.2001 -
SSC -
National English High School
04.2001 -
PGDBA - operation management
NIM
B.Com -
N.K.T.T College
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