Naija Gill
Indianapolis
Summary
Experienced sales professional with a proven track record of driving revenue and fostering customer loyalty. Recognized for ability to collaborate effectively with teams and consistently deliver results. Known for reliability and adaptability, prepared to meet evolving needs of the business. Possessing strong interpersonal and analytical skills, ready to contribute to the success of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Advisor
Hare Honda
09.2023 - Current
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
Dispatch Coordinator
Verida
12.2022 - 07.2023
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Customer Service Representative
InfoCision
10.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Fry's Electronics
08.2018 - 07.2021
- Answer and direct 40+ calls daily, with goals including selling plans, and responding to service queries
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
- Inform customers about available products and services
- Completing, processing, and maintaining applicable paperwork and records
- Answering customer questions regarding our products, services, financing and savings opportunities
Information and Customer Service Specialist
Barnes & Noble Bookstore
05.2018 - 01.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Assisted customers in finding specific genres or authors, fostering a loyal customer base through attentive service.
- Handled returns and exchanges efficiently, maintaining positive customer relationships even during challenging situations.
Education
Associate of Science - Business Administration Computer Technology
Indiana University
IN04-2023
Obtained Cosmetology License - Cosmetology
Empire Beauty School
Indianapolis, INHigh School Diploma - Cosmetlogy Certification
Pike High School
Indianapolis, IN05-2020
Skills
- Communication
- Analytical
- Microsoft Word
- Microsoft Excel
- Databases
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Best of Class Award, 2019
- ISOO Certificate, 2017
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Full Professional
Timeline
Sales Advisor
Hare Honda
09.2023 - Current
Dispatch Coordinator
Verida
12.2022 - 07.2023
Customer Service Representative
InfoCision
10.2021 - 08.2022
Customer Service Representative
Fry's Electronics
08.2018 - 07.2021
Information and Customer Service Specialist
Barnes & Noble Bookstore
05.2018 - 01.2019
Associate of Science - Business Administration Computer Technology
Indiana University
Obtained Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma - Cosmetlogy Certification
Pike High School
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