Naima
Delhi
Summary
Results-driven senior associate with several years of experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships.
Overview
7
7
years of professional experience
Work History
Senior Associate – Operations
WNS Global Services
Gurgaon
12.2023 - Current
- Handling digital banking operations with a focus on accuracy and compliance
- Managing customer queries related to banking products and services
- Ensuring adherence to process guidelines and quality standards
- Supporting team performance through consistent service delivery
- Digital Banking Process (Varo Money)
Customer Support Executive (International Chat Process)
TaskUs India Pvt. Ltd.
04.2023 - 12.2023
- Provided customer support through international chat processes
- Resolved customer issues efficiently while maintaining service quality
- Maintained high customer satisfaction scores and SLA compliance
Customer Care Executive
IO Digital
01.2019 - 11.2022
- Worked across multiple processes including customer care, vendor relations, and chat & voice support
- Handled customer inquiries, escalations, and issue resolution
- Coordinated with vendors to ensure smooth operations and service delivery
- Developed strong communication and problem-solving skills
Education
Bachelor of Arts (B.A. – Programme) -
Delhi University
Correspondence 01.2020
12th (H.B.S.E) -
01.2017
10th (C.B.S.E) -
01.2015
Skills
- Digital banking operations
- Customer service management
- Quality assurance
- Conflict resolution
- Process compliance
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
- Adaptability to change
- Critical thinking
- Project management
- Account reconciliation
Languages
- English
- Hindi
- Urdu
Personal Information
- Hobbies: Listening to music, Reading books
- Date of Birth: 08/15/96
- Gender: Female
- Nationality: Indian
- Marital Status: married
Timeline
Senior Associate – Operations
WNS Global Services
12.2023 - Current
Customer Support Executive (International Chat Process)
TaskUs India Pvt. Ltd.
04.2023 - 12.2023
Customer Care Executive
IO Digital
01.2019 - 11.2022
Bachelor of Arts (B.A. – Programme) -
Delhi University