Nain Alosious
Alangad
Summary
Dynamic Professional with 5+ years of experience spanning Public Communications, Customer Service Supervision, and Sales Operations. Proven track record in team leadership,Demonstrated success in achieving sales targets, audience engagement, and brand representation. Proficient in identifying customer needs and delivering persuasive presentations that drive revenue and brand loyalty. Adept at navigating fast-paced environments while maintaining professional composure and high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Anchor
Freelancer
Ernakulam
02.2026 - Current
- Developed engaging news segments that enhanced audience retention and increased viewer engagement during broadcasts.
- Conducted in-depth interviews with industry experts, contributing to high-quality content that informed and educated viewers.
Customer Service Supervisor
Asian Developers
Vyttila, Cochin
02.2025 - 01.2026
- Supervised a team of customer service representatives, ensuring timely resolution of inquiries and enhancing service quality.
- Developed and implemented training programs that improved team performance and customer satisfaction ratings.
Reservation and Sales Coordinator
Air Asia Sales Centre
Cochin
09.2024 - 01.2025
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Developed and implemented streamlined processes for handling customer inquiries, resulting in improved response times and satisfaction.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced service offerings and customer retention.
Customer Relationship Executive
Sky Ford Aviation
Ernakulam
06.2023 - 06.2024
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
Retail Sales Associate
HER DAY
Ernakulam
04.2021 - 05.2023
- Assisted customers in selecting products by providing knowledgeable recommendations, enhancing overall shopping experiences and satisfaction.
- Maintained visual merchandising standards by arranging product displays effectively, attracting customer attention and boosting sales.
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience and promoting repeat business.
Sales Executive
Jiomart
Aluva
01.2020 - 01.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
Aviation And Hospitality Management -
Skyford Institute
ErnakulamBachelor of Commerce - Computer Application/Banking
Ravindranth Tagor University - Teams College
ErnakulamHigher Secondary Education -
Guardian Angels Public School
ManjummelSecondary Education -
Guardian Angels Public School
ManjummelSkills
- Strong Leadership
- Ancoring
- Good communication
- Emcees (Ancoring)
- Problem solving
- Decision making
- Customer relationship management
- Client communication
- Team leadership
- Conflict resolution
Certification
- Airline customer service-IATA
- Serving the travel customer-IATA
- Diploma in Airport Management
- Diploma in Travel and Tourism
- Load and Trim Sheet
- Galileo and Amadeus
- Airport Training (CIAL) - Cochin International Airport
Languages
- English
- Hindi
- Tamil
- Malayalam, Advanced (C1)
- English, Advanced (C1)
- Hindi, Upper intermediate (82)
- Tamil, Advanced (C1)
Hobbies and Interests
- Interact with people from different countries with different cultures
- Adventure
Disclaimer
I hereby declare that the above mentioned information is true and I bear the responsibility for the correctness of the above mentioned particulars.
Passport Expiry
03/27/34
Personal Information
- Passport Number: Y1145936
- Date of Birth: 09/17/02
Timeline
Anchor
Freelancer
02.2026 - Current
Customer Service Supervisor
Asian Developers
02.2025 - 01.2026
Reservation and Sales Coordinator
Air Asia Sales Centre
09.2024 - 01.2025
Customer Relationship Executive
Sky Ford Aviation
06.2023 - 06.2024
Retail Sales Associate
HER DAY
04.2021 - 05.2023
Sales Executive
Jiomart
01.2020 - 01.2021
Aviation And Hospitality Management -
Skyford Institute
Bachelor of Commerce - Computer Application/Banking
Ravindranth Tagor University - Teams College
Higher Secondary Education -
Guardian Angels Public School
Secondary Education -
Guardian Angels Public School