Naina Adhikari

Onboarded enterprise applications using Active Directory, JDBC, and delimited connectors for account aggregation.

• Developed and deployed custom provisioning rules for JDBC applications to manage complex business logic.
• Launched access certification campaigns for user access reviews, including application and entitlement-based certifications.
• Managed Access Review Certification campaigns in SailPoint IdentityIQ to ensure compliance with audit requirements.
• Contributed to Controls & Assurance (C&A) initiatives by managing and validating Access Review Certification campaigns in SailPoint IdentityIQ to ensure compliance with internal audit and regulatory requirements.
• Troubleshot complex technical issues reported by customers, ensuring timely resolution.
• Documented solutions in the company knowledge base to enhance future troubleshooting efforts.
• Presented technical concepts clearly in recurring support review meetings, sharing challenging cases and innovative solutions.

Implemented SailPoint in production environments, ensuring optimal system performance.

• Executed efficient application onboarding processes within SailPoint.
• Conducted upgrades and patching activities for SailPoint systems to maintain reliability.
• Managed identity refresh, provisioning, workflows, tasks, rules, and roles effectively.
• Facilitated communication with management and business partners regarding project updates.
• Applied ITIL processes to manage operations support within established Service Level Agreements.
• Crafted technical documentation, including root cause analysis and incident reports for clarity.

• Oversaw task scheduling and creation in Tivoli Identity Manager to streamline operations.
• Executed recertification activities within Tivoli Identity Manager, ensuring compliance standards were met.
• Managed server patching across production and non-production environments to enhance security.
• Conducted health checks for Tivoli Identity Manager, optimizing system performance and reliability.
• Developed and documented test cases for supported systems, improving testing efficiency.
• Collaborated with operational and IT teams to assess business needs and provide tailored support.
• Participated in non-compliance activities to uphold regulatory standards across systems.
• Supported LDAP operations to improve overall identity management processes.