Naina Agarwal
MBA, M.Com, B.Com
Summary
Result-oriented professional with analytical mindset bringing an experience of 6+ years in diverse areas such as understanding key business processes, managing imaging applications, complaints and queries resolution, sales and marketing, MIS management and data analytics. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
7
7
years of professional experience
Work History
Imaging Application Manager
Bayer Pharmaceutical
04.2023 - Current
- Led, managed and coached team of 5+ people to ensure defined ownership, allocation & planning and increased transparency of issues resulting in lowering of ticket resolution TAT from 10 days to 3 day
- Developed a standardized tracking and reporting mechanism by automating the data collection process using dashboarding to facilitate real time update to senior management
- Oversaw design, development, and deployment of multi-factor authentication for an imaging application
- Evaluated and managed relationships with third-party vendors and service providers involved in imaging technology, ensuring compliance with contracts and service level agreements.
Associate Analyst
NatWest Group
01.2022 - 01.2023
- Discovered root causes of problems and identified appropriate solutions to customer complaints
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Was successfully accredited to multiple streams (Queries and complaints) within 7 months of joining organization
Associate Sales Executive
Nakuri.com
04.2019 - 12.2021
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Managed entire sales cycle across customer accounts, proposing and closing sales
Sales Executive
Prateek Group (Real estate)
01.2018 - 01.2019
- Presented products to clients using dynamic presentations and practical use-case scenarios
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities (MIS Reporting)
Marketing Intern
Future Group
05.2017 - 07.2017
- Created proposals and organized pursuit documentation to support marketing staff
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor
- Performed market analysis and researched latest trends
Education
MBA - Marketing Management And Human Resource
IILM Graduate School of Management
Greater Noida 06.2016 - 2018.02
Skills
Team management
Timeline
Imaging Application Manager
Bayer Pharmaceutical
04.2023 - Current
Associate Analyst
NatWest Group
01.2022 - 01.2023
Associate Sales Executive
Nakuri.com
04.2019 - 12.2021
Sales Executive
Prateek Group (Real estate)
01.2018 - 01.2019
Marketing Intern
Future Group
05.2017 - 07.2017
MBA - Marketing Management And Human Resource
IILM Graduate School of Management
06.2016 - 2018.02
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