Naina Gaur
Kota
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Mistten Club And Resort
Jhalawar
02.2021 - Current
- Handles all guest interactions with highest level of hospitality and professionalism, accommodating special requests whenever possible resolves guest complaints up to satisfaction
- Assists guest in all inquiries about all facilities and services within Resort and in local area
- Resolve guest issues or complaints and keep next level management well-informed, alerting of any action needed. Filling in the Glitch Report in a timely manner
- Pre-arrival communication with guest via email to prepare for guest stay in resort and create personalized itineraries
- Assists guests with enquiries for any external vendors, restaurants and add personal recommendations
- Daily check of the guest bills, ensuring accurateness at all times
- Checks-out guests in an efficient, personalized and friendly manner, using the guest name during the interaction. Ascertain guest satisfaction, collect keys, posts late charges and presents bill to the guest. Liaises with the driver for a flawless departure experience
Education
MBA - Hotel Management
Himalayan Garhwal University
Pauri Garhwal UK INDIA2022
Master of Commerce - Business Administration
University of Kota
Kota2019
Bachelor of Commerce - Business Administration
University of Kota
Kota2017
Skills
- Excellent quantitative skills
- Excellent research skills
- Detailed oriented
- Microsoft office,Excel,Powerpoint
- Strong Organization Skills
- Sharp problem solver
- Critical thinker
- Learner from mistakes
- Good Knowledge of Opera PMS
Certification
- Leadership And Team Development -IBMI-Berline Germany
- Tally
- Computer Basics
- Rajasthan Certificate of Information Technology
Languages
English
Hindi
Additional Information
Knowledge of Opera PMS (Front Office, Cashiering)
Timeline
Front Desk Receptionist
Mistten Club And Resort
02.2021 - Current
MBA - Hotel Management
Himalayan Garhwal University
Master of Commerce - Business Administration
University of Kota
Bachelor of Commerce - Business Administration
University of Kota
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