Naina Nautiyal

Making Performa invoice.

Inputting orders, ensuring they are processed according to customer Requirements, and ensuring all orders are accurate and delivered on time.

Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates.

Handling orders by phone or mail and checking the orders have the correct prices, discounts, and product numbers.

Coordinate with other departments, such as marketing and customer service, to ensure smooth communication and collaboration.

v Coordination with Production Department for availability of stock.

Deals with all Modern Trade Parties like Blinkit, zepto, Swiggy Instamart,Metro Cash & Carry, Reliance Retail Ltd, V-Retail and More Retail Ltd.

Serve as a point of contact for clients, answering queries and resolving issues related to orders, deliveries, and product details

Support in the planning and execution of sales events, promotions, and campaigns.

Take an Appointment for the delivery of modern trade parties.

Coordination with the transporter.

Coordination with sales team.

Check and reply all mails daily basis, arrange meeting for resolving the critical matters.
Monitor the team progress, identify shortcoming and purpose improvements
Coordinate sales team managing schedule, filing important documents and communicating relevant information
Respond to complaints from customer and give after sales support.
Manage records of all orders, Payments and delivery.
Inform Clients for unforeseen delays