Naina Parma
Ulhasnagar
Summary
work an environment which encourage me to succeed and grow professionally
where I can utilised my skills and Knowledge Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Date Quality Analyst
Whizkidzz marketing private limited
Bhandup
04.2020 - Current
- Worked as a telecaller for insurance department for 3 years (till 2019)
* Worked as QA for Manipal Cigna health insurance company (Health Department)
* and before working as QA for Tata motors finance Ltd (commercial Motor
Department)
* Daily live call audit with feedback.
* Quality session weekly wise
* Call calibration session weekly wise.
* Daily Hygiene Audit.
* Weekly and monthly QA report.
* IRDA exam done 2021Extra curriculam Activities:-
* Worked as a verifier and QA on Bajaj Allianz in Health Process.
* Worked as a QA on Chola Mandlam in Health Process.
* Worked as a QA for Go-Digit general insurance company of Motor process.
Projects :-
* BQA-increase Quality score 65% to 85%
* ACE-Reduce error of 90% to 50%
Education
Bachelor of Banking And Insurance
Seva Sadan College ASC 2017
01-2017
Skills
- To work an environment which encourage me to succeed and grow professionally
where I can utilised my skills and Knowledge - Sales,Team building, Problem solving
- Quality Assurance
- Customer Relations
Accomplishments
Best sales performer of the year 2020
Got promoted as Quality Analyst and verifier in 2021
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Date Quality Analyst
Whizkidzz marketing private limited
04.2020 - Current
Bachelor of Banking And Insurance
Seva Sadan College ASC 2017
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