Naina Soin, Dip.TD

Spearheading initiatives that sets the brand as employer of choice. Implementing sustainability and CSR initiatives. Designing programs and transforms the organizational culture, fostering a more collaborative and innovative work environment. Developing and executing comprehensive leadership development programs, resulting in a 20% improvement in leadership effectiveness and growth. Implemented cutting-edge operations technology and processes that increased operational efficiency. Championed continuous improvement practices, leading to enhanced overall organizational performance and productivity.

Build an Org culture by carving out strategic pillars focusing on D&I, engagement and learning aligned to the overall organization's people strategy:

• Conceptualize, develop, and deliver key talent programs to attract, retain, nurture and enable talent
• Design and execute plans/initiatives to communicate and inculcate org values and business priorities across all levels
• Collaborate with stakeholders including SMEs across functional roles to support process learning programs & build excellence
• Build a learning ecosystem that sharpens people skills & capabilities (functional & behavioral), fosters development & growth through all stages of ELC, makes learning continuous through LMS and real time through projects, mentoring & coaching

Highlights

• Build a future ready talent pipeline - Created & implemented talent assessment & development tools for fair & unbiased employee growth. Resulted in internal talent growth @90% further impacting non financial KPIs for the business (upwards of 90%)
• Contribute to Profitability - Improved Ops team productivity and efficiency by focusing on cross training (YOY + 5% @ 83%) further optimizing manpower and reducing COL by~6%
• Customer Impact & Loyalty - Enabled Ops team with behaviors to positively impact NPS - 90%
• Drive purpose strategy for market - Implemented Inclusion program for the organization

Managed learning and development function for North territory (433 Cafes) through 12 DRs:

• BAUs : Induction, Refreshers, Brew Master Skills, Coffee Quality, F&B Launches & LMS
• Build people skills and capabilities through TNI & TNA - suggest, implement and drive training, learning & behavioral interventions
• Build talent pipeline for organization to be future growth ready
• Introduced mystery audits for improving & enhancing customer experience

Designed the entire learning framework for The Grand New Delhi Hotel and Residences

• Talent Programs – Management and Executive Development Programs
• Training roadmaps – MT/OT training plans (process notes, trainings schedule, reviews and PDPs)
• Training Calendars for all departments
• Introduced Train the trainer Certification for all core departments & training calendars and F&B Audit
• Revamped Orientation, Back to Basics and Effective Communication programs

• Conducting classroom and practical sessions on F&B Operations
• Training and mentoring aspiring hospitality professionals on GDPIs
• Counseling and grievance handling for freshers
• Coordinating with hotels for training and placements

• Conducted training sessions on Front Office operations, F&B Service operations, IATA fare calculation & GDS
• Content developed for hospitality certification and image correction courses