Naina Verma
Business Analyst
Summary
Seasoned Business Analyst offering 3 years of IT and Banking industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Language
Work History
Business Analyst
1SilverBullet
Mumbai
01.2023 - Current
- Conducted requirement gathering and analysis to ensure that business needs were clearly understood and documented.
- Collaborated with clients and stakeholders to identify key pain points and develop customized solutions to meet their unique needs.
- Developed and maintained detailed project plans, including timelines and resource allocation.
- Worked closely with cross-functional teams to ensure that project goals and milestones were achieved on time and within budget.
- Facilitated regular meetings with clients and stakeholders to provide updates on project progress, discuss issues, and identify potential roadblocks.
- Conducted thorough testing of all new software releases like SIP, VKYC and updates to ensure that they met established quality standards and functional requirements.
- Developed and maintained comprehensive documentation of all project requirements, specifications, and testing procedures.
- Provided ongoing support to clients and stakeholders to address any issues or concerns that arose during and after project implementation.
- Acted as a liaison between technical teams, business teams, and external vendors to ensure that all parties were aligned and working towards common goals.
- Continuously evaluated existing processes and procedures to identify opportunities for improvement and implement best practices.
- Contributed to the development and maintenance of the company's knowledge management systems to ensure that all relevant information was readily available to project teams.
Deputy Manager
ICICI Bank
Mumbai
10.2019 - 06.2021
- Contributed as a part of technical team to initiate the automating loanapplication to accelerate the manual process of loan processing and disbursal Maintain comprehensive Resource Plans, Scope Documents, Statement of Work(SOW) documents, Business Requirements Document, UAT and Liveenvironment testing as well as UAT Approval and Verification Documents
- Assess competitive market-based data gathered from multiple sources andengaged in reconcile conflicts and decompose high-level information into details,thereby enhanced the revenue and profitability of the company Acquired and collate functional and non-functional business requirementsfrom stakeholders and SMEs
- Prepared relevant documentation, and presented demos for scopes andother reports to developers Supported core operational areas across process definition and documentation,and obtained requirements for process improvements based on user experienceand feedback Conducted d various analysis and testing of applications to understand areasof improvement and enhance user experience
Intern
Team Pumpkin
Mumbai
08.2018 - 10.2018
- Managed and concluded web marketing requirements of clients and drove initiatives for the monthly social media edition Developed pitches and marketing collateral for clients to be posted on social media for the upcoming month.
- Handled the social media accounts for clients including Instagram, Facebook,and Twitter to increase brand awareness
- Posted digital media content such as photos, videos, GIFs and other marketing content on Instagram, Facebook, and Twitter.
Associate Software Engineer
Tech Mahindra
Bangalore
07.2016 - 05.2017
- Served as a PMO for five months during the tenure Drafted reports including Dashboards, RUS Report, CASUM Report, Sub-Con
- Analysis, Segment Data Analysis, Invoicing, Good in Excel
- Maintained project planning environment that ensures accountability,consistency, and high-quality client service
- Acquired knowledge of project management methodologies and processes forscoping, pricing, delivering, and tracking client projects
- Assisted in ensuring projects are completed on time, within budget and scope,and consistent with established standards.
Education
Post Graduate Diploma - Banking
ICICI Manipal Academy of Higher
Bangalore 02.2019 - 10.2019
Bachelor of Engineering - Electronics And Communication
Chitkara University
08.2012 - 06.2016
Intermediate -
Cambrian Hall
Dehradun 03.2011 - 03.2012
High School -
Convent of Jesus & Mary
Dehradun 03.2009 - 03.2010
Skills
Project Management
JIRA
Business Analysis
Agile Methodology
Business Process Automation
Documentation & Reporting
Client Management
SQL Basic
MS Office
Accomplishments
- Achieved the position of 2nd runner up Pro-Banker (Sales Competition)
- Won 1st prize in Inter-Vertical Quiz (Banking Knowledge Quiz competition organised by south Indian bank
- Served as a Vice President for Toastmasters International and conducted debates and other public speaking competitions
- Participated in various state level and national level stamp exhibitions
Timeline
Business Analyst
1SilverBullet
01.2023 - Current
Deputy Manager
ICICI Bank
10.2019 - 06.2021
Post Graduate Diploma - Banking
ICICI Manipal Academy of Higher
02.2019 - 10.2019
Intern
Team Pumpkin
08.2018 - 10.2018
Associate Software Engineer
Tech Mahindra
07.2016 - 05.2017
Bachelor of Engineering - Electronics And Communication
Chitkara University
08.2012 - 06.2016
Intermediate -
Cambrian Hall
03.2011 - 03.2012
High School -
Convent of Jesus & Mary
03.2009 - 03.2010