Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Nainar Ashok K

Nainar Ashok K

Tirunelveli

Summary

Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Organised Department Manager with comprehensive knowledge of team leadership, operational strategies, and process improvements. Demonstrated ability to productivity, enhance team morale, and streamline operations to meet organisational goals. Proven track record of implementing innovative solutions to optimise departmental efficiency and elevate service standards. Committed to fostering collaborative environment and delivering results that align with company objectives.

Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.

Overview

6
6
years of professional experience

Work History

Department Manager

Reliance retail limited
Tenkasi
01.2019 - 11.2024
  • Monitored staff performance and developed improvement plans.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
  • Facilitated regular team meetings to communicate objectives, gather feedback, and discuss improvements.
  • Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
  • Organised staff rosters, ensuring adequate coverage during peak times without overstaffing.
  • Led team of 25+ staff, overseeing daily operations and driving performance through targeted coaching.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with other managers to plan and direct organisational tasks.
  • Kept department on-target to meet sales and profit objectives by minimising waste and pursuing revenue generation opportunities.
  • Followed all safety protocols and company processes and procedures.
  • Monitored inventory levels, conducting regular audits to minimise loss and prevent stockouts.
  • Balanced workloads to meet targets without overtaxing employees.
  • Managed department budget, closely monitoring expenditure and implementing cost-saving strategies.
  • Decreased costs by negotiating with vendors and suppliers for better prices.

Education

Diploma of Higher Education - Electrical engineering

Little flower matriculation school
Tirunelveli
04.2016

Skills

  • Team Leadership
  • Staff training
  • Departmental staff supervision
  • Strategic planning
  • Performance monitoring
  • Team capacity building
  • Stock loss action planning
  • Business development and planning
  • Inventory control
  • Performance evaluations
  • Sales figures analysis
  • Strategies and goals
  • Inventory management systems
  • Vendor management
  • Departmental budget planning
  • Compliance understanding
  • Strategic research
  • Flexible schedule

Timeline

Department Manager

Reliance retail limited
01.2019 - 11.2024

Diploma of Higher Education - Electrical engineering

Little flower matriculation school
Nainar Ashok K