NAINIKA NAGIRIMADUGU
Strategic Planning
Bangalore
Summary
Strategy and planning professional with 8+ years of experience, including 5+ years post-MBA, driving cross-functional initiatives in Strategy, Market Intelligence, Operations, and Customer Experience. Proven success in influencing business decisions through data-driven insights, cost optimization, and process excellence across Aerospace, Healthcare, E-commerce, and Technology sectors.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Sr. Strategic Plan Specialist
Honeywell Technology Solutions
Bangalore
03.2022 - Current
- Led aero and adjacent market research (market sizing, competitive landscape, value chain analysis, and supplier assessments) for the Control Systems SBU, including evaluation of 5 Next Big Ideas (NBI) to shape long-term growth strategy.
- Successfully delivered portfolio strategy for three Gold Business Enterprises- Navigation & Sensors, Space, and Air & Thermal Solutions by by synthesizing insights from product managers.
- Engaged in Honeywell Technology Solutions India innovation programs, guiding teams through new idea market analysis and Shark Tank–style events to help concepts advance to the funding stage.
- Created strategic insights from quarterly earnings and competitive intelligence for Urban Air Mobility companies.
- Supported cost reduction through 100+ suppliers benchmarking, focusing on capabilities, manufacturing scale, and financial stability.
Associate Manager
PhonePe Private Limited
Bangalore
05.2021 - 11.2021
- Established the optimal cost structure in Point Of Sale Marketing activities to achieve long term cost reductions and reliable logistics network
- Concluded 30+ marketing purchases including collaterals, agency retainers, market researches, tools and production houses including vendor capability analysis
- Accelerated the contract negotiation and signing process by coordinating with legal, compliance function and suppliers
- Owned marketing procurement data analysis and reporting process for improving marketing planning
Commercial Performance & Analytics Manager
Wipro - GE Healthcare
Bangalore
06.2020 - 04.2021
- Designed and deployed two dashboards Commercial Dashboard - Deep-dive by three key areas Go-To-Market Strategy, Region & Modality Analysis and Portfolio Analysis to track KPIs and to generate actionable insights and an internal portal for Annual Sales Target input and analysis
- Evaluated the process gaps to conceptualize and implement automations on multiple sales tools to improve productivity and data quality.
- Managed the BI Data Project that Automates Sales, Margin & Order report for HCS (Health Care Systems) by collaborating with Finance and BI teams for improved data accuracy and real time data updates
Customer Experience Manager
Wipro - GE Healthcare
Bangalore
08.2019 - 06.2020
- Drove systematic & integrated C-Sat measurement and management framework (ITO & OTR) for Health Care Systems - Streamlined Process, Escalation Matrix, Data Collation & Classification
- Designed dashboard for Customer Experience Decision Support System that helps in socializing the data and analytics with the leadership team
- Analyzed, prioritized and shared the actionable insights, Problem-Solving Report with gap areas with stakeholders for driving customer-focused improvement projects aimed at top-line growth and improvement in NPS
- Coordinated the Customer Resolution Board activities to help proactively solve for issues stuck at the intersection of Product/sales/finance (Cross functional)
- Achieved an effective call coverage of 91% during H1 2020 (up from 85% H2 2019) in HCS customer feedback calls
- Supported the implementation of Qualtrics for NPS measurement and Avaya Call Recording System
Commercial Specialist
Flipkart Internet Private Limited
Bangalore
04.2018 - 08.2019
- Designed and program managed the end-to-end process transformation
projects/ improvement workstreams of the commercial function - Formulated the plan to improve Net Promoter Score (NPS) by analyzing
Internal Customer Satisfaction (ICSAT) Survey results - Responsible for the progress of the following improvement projects
Transition of physically signed invoicing to digitally signed invoicing with
vendors contributing to 70 percent of the total commercial function spend
along with Finance team - Adoption of new policies like RPT & TPI in the commercial function
Leadership buy-in for implementation of contract lifecycle management
tool - Monthly customer-connect dashboards with key metrics
- The SOPs of Request to Pay and Vendor performance management
Vendor rationalization exercise reducing 24 percent of vendors in the tail
spend - Managed the commercial - finance cross functional meetings that
reduced the issue resolution TAT by 50% - POC for Internal / external audit requirements and responsible for responding to findings with an action plan
- Supported the last mile logistics sourcing and the contract renewal process
Summer Intern
Dr Narla Tata Rao Thermal Power Station
Vijayawada
04.2017 - 05.2017
- Conducted research for Improving maintenance practices within the plant maintenance department
- Supported customization of two dashboards for operational efficiency
- Feasibility study of a cement plant with the power plant to increase ash utilization by 20%
Assistant Systems Engineer
Tata Consultancy Services
Hyderabad
11.2013 - 03.2016
- Coordinated Client Tickets & Quality Assurance of the LatAm Region
- Reporting defects and working with developers to resolve issues
- Preparing test cases, Regression Testing and SIT as a part SAP SD Quality Assurance Team
- Designed and program managed the end-to-end process transformation projects/ improvement workstreams of the commercial function
- Formulated the plan to improve Net Promoter Score (NPS) by analyzing Internal Customer Satisfaction (ICSAT) Survey results
- Responsible for the progress of the following improvement projects
- Transition of physically signed invoicing to digitally signed invoicing with vendors contributing to 70 percent of the total commercial function spend along with Finance team
- Adoption of new policies like RPT & TPI in the commercial function
- Leadership buy-in for implementation of contract lifecycle management tool
- Monthly customer-connect dashboards with key metrics
- The SOPs of Request to Pay and Vendor performance management
- Vendor rationalization exercise reducing 24 percent of vendors in the tail spend
- Managed the commercial - finance cross functional meetings that reduced the issue resolution TAT by 50%
- POC for Internal / external audit requirements and responsible for responding to findings with an action plan
- Supported the last mile logistics sourcing and the contract renewal process
Education
Executive Programme in Strategy and Leadership -
IIM Kashipur
Kashipur 12.2021 - 12.2022
Master of Business Administration - Lean Operations & Systems
Christ Deemed To Be University
Bangalore 01.2016 - 01.2018
Bachelor of Technology - Electronics And Communication Engineering
Sree Vidyanikethan Engineering College
Tirupati, Andhra Pradesh 01.2009 - 01.2013
Skills
- Customer experience strategy
- Competitive Analysis
- Market Analysis
- Program Management
- Sales Operations
- Supplier Analysis
Certification
Lean Six Sigma Green Belt, KPMG, 2018
Accomplishments
- Impact Award for collaboration with broader Commercial Excellence team & analytics team, Contribution to NPS, GTM dashboard and driving priorities in GE Healthcare
- Instant karma award for the work on 'Team Excellence Projects' (Improvement Projects) from Commercial team of Flipkart
- Presented a paper titled 'Adoption of Blockchain Technology for a More Sustainable Supply Chain: Implementation Challenges' in the 4th International Conference on 'Economic Growth and Sustainable Development' held at SDMIMD, Mysore
Timeline
Sr. Strategic Plan Specialist
Honeywell Technology Solutions
03.2022 - Current
Executive Programme in Strategy and Leadership -
IIM Kashipur
12.2021 - 12.2022
Associate Manager
PhonePe Private Limited
05.2021 - 11.2021
Commercial Performance & Analytics Manager
Wipro - GE Healthcare
06.2020 - 04.2021
Customer Experience Manager
Wipro - GE Healthcare
08.2019 - 06.2020
Commercial Specialist
Flipkart Internet Private Limited
04.2018 - 08.2019
Summer Intern
Dr Narla Tata Rao Thermal Power Station
04.2017 - 05.2017
Master of Business Administration - Lean Operations & Systems
Christ Deemed To Be University
01.2016 - 01.2018
Assistant Systems Engineer
Tata Consultancy Services
11.2013 - 03.2016
Bachelor of Technology - Electronics And Communication Engineering
Sree Vidyanikethan Engineering College
01.2009 - 01.2013
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