Nainsi Saraf
Bangalore
Summary
Dynamic IT executive with a proven track record at Aster DM Healthcare, skilled in Microsoft D365 and VS Code. Known for strong problem-solving skills, and a focus on customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
IT Executive
Aster DM Healthcare Pvt. Ltd.
Bangalore
12.2023 - Current
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Coordinated with vendors for product ordering and delivery services.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
Technical Support Engineer (Software Specialist)
eClinicalWorks Pvt. Ltd.
Ahmedabad
12.2021 - 05.2023
- Worked as a Software Specialist for the U.S. healthcare domain on the eCW EHR System project.
- Contributed to products including eClinicalWorks EHR System, Messenger, Patient Portal, and Televisits.
- Supported product functionality, resolved technical issues, and ensured compliance with healthcare standards.
SAP UI 5 Developer
Arteria Technology Pvt. Ltd.
Bangalore
08.2019 - 02.2020
- Worked on SAP FinessArt platform using UI5 for the Materials Management project.
- Built responsive, user-friendly interfaces, aligned with SAP design standards.
Associate Software Developer
Facile Consulting Pvt. Ltd.
Bangalore
12.2018 - 04.2019
- Translated design concepts into a responsive UI, debugged issues, and implemented solutions aligned with user and business needs for the Chatak App.
- Managed database and server tasks, resolved customer queries, handled escalations, and collaborated with teams to enhance the product experience.
Intern
Aegle Meditech LLP
03.2018 - 07.2018
- Completed a live project using PHP (HTML, CSS, JavaScript, SQL), with the Laravel framework, and MySQL.
- Contributed to the Doctor-G product by developing deliverables, communicating project status, and implementing features aligned with business goals.
Education
B.E. - Computer Science & Engineering
Bansal Institute of Science and Technology
Bhopal, M.P.01.2018
Higher Secondary - Class 12th
Bardsley English Medium Sr. Sec. School
Katni, M.P.01.2014
Senior Secondary - Class 10th
Bardsley English Medium Sr. Sec. School
Katni, M.P.01.2012
Skills
- Microsoft Dynamics 365, Dynamics AX
- SAP Web IDE
- Object-Oriented Programming (OOP)
- JavaScript, ReactJS
- HTML, CSS, Bootstrap
- MySQL
Activities
- Participated in Extempore at Bansalotsava 2017, Bansal Institute of Science & Technology, Bhopal.
- Attended a Java OOPs workshop by GIRLSCRIPT Bhopal Chapter.
- Winner of Dance Competition at Corporate College of Technology, Bhopal.
- Reached Semi-Finals in SRIJAN 2016 for Technical Poster on Eco-Village.
- Participated in Circuit Designing Workshop at Oriental College of Technology, Bhopal.
Timeline
IT Executive
Aster DM Healthcare Pvt. Ltd.
12.2023 - Current
Technical Support Engineer (Software Specialist)
eClinicalWorks Pvt. Ltd.
12.2021 - 05.2023
SAP UI 5 Developer
Arteria Technology Pvt. Ltd.
08.2019 - 02.2020
Associate Software Developer
Facile Consulting Pvt. Ltd.
12.2018 - 04.2019
Intern
Aegle Meditech LLP
03.2018 - 07.2018
B.E. - Computer Science & Engineering
Bansal Institute of Science and Technology
Higher Secondary - Class 12th
Bardsley English Medium Sr. Sec. School
Senior Secondary - Class 10th
Bardsley English Medium Sr. Sec. School
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